Careers

Client Account Manager

Purpose of the role:

The Client Account Manager (CAM) is responsible for building and maintaining relationships with existing customers, with a focus on retention, as well as looking for opportunities to increase value to our clients by utilising our suite of product features.

The CAM works with clients, as well as internal operations teams to assist with needs such as system configuration, client administration, project coordination and client finances. The CAM must be able to communicate with customers at all levels from executives to technical users.

This role is a great opportunity for someone who is a great communicator, loves working with customers, is commercially savvy and enjoys the fast-paced world of SaaS in the healthcare domain. We are looking for someone with previous experience in an account manager role ideally at a B2B software company, who is looking for a new challenge.

CAMs require a high degree of understanding of technical terminology and a keen desire to learn our product functionality is considered pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint.

The CAM team is a small and growing team within our client delivery arm of the business. This role presents an exciting opportunity to be part of and help shape the future of our business.

Main duties and responsibilities:

Maximise value to our customers by promoting our key product features, using the product to help achieve their business objectives.
Provide creative solutions to client problems and challenges.
Contribute to the management of our CRM tool, ensuring accurate recording of client interactions and account statistics.
Conduct regular client reviews and visits both virtually and on-site.
Drive Client feedback to Product Management and Engineering teams and help prioritise product requirements.
Work alongside our wider operations team to improve client satisfaction, grow account revenue and reduce client churn.
Coordinate resources to meet and exceed client needs, while managing client expectations to prevent overload or missed deadlines.
Responsible for the ongoing relationship management of, and serving as the main point of contact for, a wide variety of stakeholders and client accounts.
Work closely with our client support team to ensure issues are resolved quickly and efficiently.
Willingness to travel regularly.

Person Specification:

Experience

A minimum of 3 years’ in an account management or technical support role.
Previous healthcare industry experience desirable.
Formal education in sales / marketing / communications is helpful but not essential.
Knowledge of the private and occupational healthcare sector is helpful.

Key Skills

Able to quickly establish rapport with colleagues and build strong relationships with stakeholders.
Excellent communication skills via phone, email and in person.
Attuned to opportunities to sell and influence.
Ability to work collaboratively and be attentive to client needs.
Organised and systematic when dealing with a wide variety of tasks.
Exceptional prioritisation skills.
Proven ability to succeed in a high-growth, fast moving role.
A self-starter who is highly proactive in building and managing internal/external relationships with key stakeholders and clients.
Experience working with the Microsoft Office Suite (Outlook, Word and Excel) to an intermediate level.
Willingness to learn and develop technical knowledge of the Meddbase product.

About Meddbase

In 2004, we created a comprehensive healthcare web-application that runs all aspects of a medical practice, from GP practices up to large hospitals groups. Our product enables single and multiple location private medical practices to connect securely to their data from any location worldwide. The business is thriving and we are proudly the leading online medical management system on the UK market.

At Meddbase, we pride ourselves on putting our users first. From innovative software products like patient portals, video consultation, intelligent prescribing and reporting tools to pioneering our API for devices like the Android, iOS and web browsers; we build products that help organise healthcare and make it universally accessible to our customers.

Company Culture

Although our business has been up and running since 2004, we foster a relaxed working environment that has a ‘start up’ feel. Whilst our primary office is in Broad Street in the City of London, we also have a superb new office space in Southampton and post-Covid we are flexible and supportive of staff working from home where possible.

As we grow Meddbase, we’ll aim to keep our teams creative, efficient and customer-focused even as we introduce additional leadership and structure.

Who are we looking for?

We tend to hire creative and passionate individuals who thrive on finding innovative solutions to problems. We do not expect everyone to have a degree-level qualification to join our business. Whilst some roles demand extensive technical skill and ability, we value people with engaging communication skills to interact with our non-technical healthcare professionals. We do expect everyone in our team to take responsibility, share knowledge and act in the best interests of our customers and team mates.

Company Benefits

We offer competitive salaries for all our roles and have an employee profit share scheme. Our working environment is friendly and comfortable. • Our office is located minutes from Liverpool Street Station and Moorgate underground.

Our working hours are 9.00 – 5.30pm with an hour for lunch. You will not be expected to work extremely long hours, as so often happens in software companies. We prefer the approach of ‘it’s a marathon not a sprint’, so we actively discourage working gruelling hours. Ad-hoc home working is also a part of our working culture as we understand the need for flexibility.

Our company benefits (upon completion of probationary) include:
• Life assurance of 4 x annual salary
• Subsidised gym membership
• Private health care (length of service conditions apply)
• Ad hoc and scheduled social events
• Beverages plus fruit & biscuits available for peckish moments
• Quarterly town hall meetings with drinks & snacks
• Opportunities to get involved with our ‘culture committee’
• Optional participation in charity events

Development & Support

Once you join our team, we will ensure you have a thorough Induction to Meddbase and the teams. After 4 months, we set aside time to talk about how you are settling into you role and team. We then progress to holding annual performance reviews but there are lots of informal opportunities to talk about any support you need to thrive at Meddbase.