Careers

Implementation Project Manager

Purpose of the role:

Fundamentally, the Implementation Project Management team ensures successful, best-in-class delivery of our software while having sights set on ways to optimise and scale client delivery. You’ll be on the front lines in a dynamic role, and you will serve as the interface between our clients and our internal teams (Product, Engineering, Sales), throughout a client project lifecycle.

You will be a member of a small team delivering Meddbase to practices throughout the UK and abroad. Your focus will be to track project deliverables successfully and to deliver them on time and within agreed acceptance and quality criteria. You will be adept at building client relationships and managing stakeholders of all types from executives to technical users. You will manage medium system implementation projects which typically can last anywhere from 2 to 3 months involving extensive system configuration and data migration.

Experience handling the full Software Development Lifecycle (SDLC) from requirements to delivery and within the healthcare industry is beneficial. You will be required to project manage all your client projects in accordance with company project governance, resources and to strict timelines.

As an Implementation Project Manager, you will help evolve the Meddbase implementation methodology and drive client satisfaction by contributing new ideas and partaking in team discussions.

This role requires a keen desire to learn our product functionality. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. This role presents an exciting opportunity to be part of and help shape the future of our business.

Main duties and responsibilities:

Managing the day-to-day client interactions, client expectations, issues, risks, and all project lifecycle activities.
Ensuring that all client-related project artefacts are stored and maintained regularly, including project reports, RACI and logs as required.
Creating and maintaining project deliverables across the project lifecycle.
Implementing engagement reviews and quality assurance procedures in accordance with IT methodology to ensure profitable and successful execution.
Ensuring clear change control procedures are in place and adhered to and in alignment with client requirements.
Drive Client feedback to Product Management and Engineering teams and help prioritise product requirements.
Ensuring the clear communication of client requirements as/when required to the MMS implementation, design, development, and testing teams.
Attending necessary corporate and client meetings and working with other team members to ensure projects are delivered within senior management directives.
Facilitating client meetings to provide progress updates and reviews.
Build effective working relationships with clients and mediate in meetings and discussions to manage differing personalities.

Person Specification:

Experience

1+ year of relevant software experience ideally in the healthcare sector.
Experience delivering end-to-end B2B software solutions.
Knowledge of the practices and procedures of project management. Articulate and capable of producing high quality project documents, client outputs and reports.
Project Management certification or equivalent e.g. PRINCE2 or Agile.

Key Skills

A natural ability to quickly establish rapport with colleagues and build strong relationships with stakeholders.
Excellent verbal, written and presentation skills. Demonstrated ability to communicate effectively and persuasively with a variety of stakeholders of all levels and in a professional manner via phone, email and in person.
Strong practical knowledge of the Microsoft Office products and suite, including Word, Excel, Visio, PowerPoint, Project, and SharePoint.
Team player, highly organised and able to manage multiple projects at one time.
Positive attitude and willingness to be hands-on in a fast-paced growing company.
A high level of attention to detail, excellent follow-through, and reliability.
Willingness to learn and develop technical knowledge of the Meddbase product.

About Meddbase

In 2004, we created a comprehensive healthcare web-application that runs all aspects of a medical practice, from GP practices up to large hospitals groups. Our product enables single and multiple location private medical practices to connect securely to their data from any location worldwide. The business is thriving and we are proudly the leading online medical management system on the UK market.

At Meddbase, we pride ourselves on putting our users first. From innovative software products like patient portals, video consultation, intelligent prescribing and reporting tools to pioneering our API for devices like the Android, iOS and web browsers; we build products that help organise healthcare and make it universally accessible to our customers.

Company Culture

Although our business has been up and running since 2004, we foster a relaxed working environment that has a ‘start up’ feel. Whilst our primary office is in Broad Street in the City of London, we also have a superb new office space in Southampton and post-Covid we are flexible and supportive of staff working from home where possible.

As we grow Meddbase, we’ll aim to keep our teams creative, efficient and customer-focused even as we introduce additional leadership and structure.

Who are we looking for?

We tend to hire creative and passionate individuals who thrive on finding innovative solutions to problems. We do not expect everyone to have a degree-level qualification to join our business. Whilst some roles demand extensive technical skill and ability, we value people with engaging communication skills to interact with our non-technical healthcare professionals. We do expect everyone in our team to take responsibility, share knowledge and act in the best interests of our customers and team mates.

Company Benefits

We offer competitive salaries for all our roles and have an employee profit share scheme. Our working environment is friendly and comfortable. • Our office is located minutes from Liverpool Street Station and Moorgate underground.

Our working hours are 9.00 – 5.30pm with an hour for lunch. You will not be expected to work extremely long hours, as so often happens in software companies. We prefer the approach of ‘it’s a marathon not a sprint’, so we actively discourage working gruelling hours. Ad-hoc home working is also a part of our working culture as we understand the need for flexibility.

Our company benefits (upon completion of probationary) include:
• Life assurance of 4 x annual salary
• Subsidised gym membership
• Private health care (length of service conditions apply)
• Ad hoc and scheduled social events
• Beverages plus fruit & biscuits available for peckish moments
• Quarterly town hall meetings with drinks & snacks
• Opportunities to get involved with our ‘culture committee’
• Optional participation in charity events

Development & Support

Once you join our team, we will ensure you have a thorough Induction to Meddbase and the teams. After 4 months, we set aside time to talk about how you are settling into you role and team. We then progress to holding annual performance reviews but there are lots of informal opportunities to talk about any support you need to thrive at Meddbase.