Careers

We have a number of vacancies within our organisation and we are always on the look out for talent. Please get in touch if you are interested in any of the roles we currently have on offer.

Current Vacancies

IMPLEMENTATION ANALYST

We are currently looking for someone to join our Implementation team. The role will involve learning the product and deploying it to new clients. The role is based in central London and some travel will be required.

Key functions and responsibilities:

  • Implement new Meddbase systems into client environments.
  • Engage and communicate with the client.
  • Offer technical support for newly implemented systems.
  • Assist with data migration projects.
  • Assist with client training.
  • Demonstrate the Meddbase system to potential clients.
SUPPORT ANALYST

The purpose of this role is to support MMS’s client base by responding to client-specific issues and queries related to Meddbase software. We are looking for someone to take ownership of tickets from first client contact through to satisfactory and timely resolution.

A crucial element of the role is to document your communications with the client, all steps to replicate, any investigations made, ticket progress status… etc in the support management system such as Zendesk as well as troubleshoot and resolve client issues within agreed service-level agreements.

The role requires excellent interpersonal skills in order to support our clients.

The bulk of time will be spent responding to client queries (in ‘ticket’ format) via email and via telephone, hence excellent written and verbal communication is essential.

This role can be based within our London or Southampton office.

Key functions and responsibilities:

  • Responding and resolving client queries and issues related to Meddbase.
  • Researching and working with the client on how to resolve complex issues to the best of your ability.
  • Providing user (client) education and information via email and telephone.
  • Logging all incoming client queries on the support management system.
  • Ensuring all client email communication is documented and followed through to resolution.
  • Working with and escalating issues to other teams.
  • We are keen for you to take initiatives to design and maintain procedures (e.g. templates).
  • Contribute to and maintain a knowledge base.
  • Be forthcoming and proactive in suggesting new ideas and identifying areas for improvement.
SOFTWARE QA ANALYST

We’re looking for a Software QA Analyst to join our testing team and make sure we deliver for our clients, to the highest possible standards. You’ll be an integral part of the development team and closely involved with the development of our web products through our agile development process. This is a great opportunity for someone who is happy to be involved and would like to have a real input.

The role can be based within our London or Southampton office; but will involve training in London initially. This role is available as a full-time or part-time opportunity.

Key functions and responsibilities:

  • Simulate an end-user, identify problems and document issues.
  • Conduct testing on our staging and live servers.
  • Identify test requirements from specifications and design testing plans.
  • Execute all tests described and report any issues.
  • Create automated tests (regression testing).
  • Isolate, replicate, and report bugs and verify bug fixes for all our products.
  • Work collaboratively with the development and business team.
DATA MIGRATION SPECIALIST

Our system is a medical practice management web tool, allowing users to manage their clinician / patient schedules, medical records, billing, referrals etc.

The purpose of your role will be assisting in new organisations using our product by migrating data from their previous healthcare software provider into our system. Data is usually provided as a SQL database, MySql database, spreadsheets (Excel / CSV), and sometimes XML and other formats. We have an import facility in our application that accepts CSV files according to our own schema; the bulk of the work is transforming the source data into a format that will be accepted by our application.

There may be opportunities to write features on our main application when imports are ahead of schedule.

This role is London based.

Key functions and responsibilities:

  • Analysing data, identifying data types (e.g. companies, prescriptions, appointments, pathology reports etc), deciding where it should be displayed in our system, identifying data not supported by our features and how it should be handled.
  • Writing reusable and modular code to transform the source data into our import format. Our system has strict validation and data quality standards in places so dealing with competitor data usually requires some clean-up, combining / splitting, and converting data, clinical coding etc.
  • Liaising with the client and project manager to discuss their requirements, and best solutions for how they want to use their data in our system. This usually ties into the cleanup work, an opportunity for the client to map their old configuration into more streamlined workflow for use in our system.
  • Estimating timescales, planning delivery and the tactics for the live import. Data sets can be huge and time consuming to transform and import, data needs prioritising and running in parallel where possible to make sure the client has as much as possible available to them when they go live.
  • Running live and test imports into our application.
  • Developing new import support in our main application.

Relevant experience & key skills:

  • Practical C#, SQL databases and Microsoft Office experience.
  • Experience with very large data sets, and a good understanding of speed and memory efficiency in C# when processing and storing large amounts of data.
  • Any experience in the healthcare industry.
  • C#, SQL Server Management Studio, Excel, XML.
  • MySql, Git, Teamcity, Team Foundation Server, LanguageExt, Javascript, functional and actor programming paradigms.
QA AUTOMATION ENGINEER

Medical Management Systems is looking for a motivated and experienced Test Automation Engineer to help grow our test automation efforts across the MMS ecosystem. This is a key position within a quickly growing team, so the efforts of successful candidates will have a noticeable impact on both the company and the product.

In addition to the requirements below, successful candidates will demonstrate a passion for high quality software, strong engineering principles, and methodical problem-solving skills.

This role is based within our London office.

Key functions and responsibilities:

  • Expand our existing test automation framework and test coverage.
  • Work with the product team and the QA manager to understand the testing strategy for new features, and then build automated tests with a high degree of coverage.
  • Work with developers and the QA manager to define and implement mechanisms that facilitate injecting testing earlier into the software development process.
  • Drive adoption of best practices in code health, testability and maintainability. The ideal candidate should know about clean code and the test pyramid, and champion these concepts.
  • Configure automated tests to execute reliably and efficiently in CI/CD environments.
  • Track and communicate test results in a timely, effective, and automated manner.
  • Coordinate with the QA Manager in carrying out the various day-to-day tasks.

Relevant experience & key skills:

  • Strong understanding of the SDLC and of Agile methodologies.
  • Experience with one or more defect tracking systems.
  • Experience developing in statically typed programming languages.
  • Experience using Git.
  • Relevant work experience using test automation tools.

Desirable:
ISTQB Advanced Level Test Automation Engineer certification, or equivalent.

INTEGRATIONS DEVELOPER

We are recruiting for an Integrations Developer to help design and implement integrations with NHS national services.

This role can be based in our Southampton or Leeds office space.

Key functions and responsibilities:

  • Designing and implementing integrations with NHS national services.
  • Analysis and creation of detailed documentation for technical messaging specifications.
  • Supporting design of client solutions around integrations.
  • Scripting for message transformation and business logic.
  • Maintenance and troubleshooting of solutions.

Relevant experience and key skills

  • Public healthcare sector experience.
  • Knowledge of established NHS interoperability standards (ITK, CDA, EDIFACT etc.) and interfaces (Spine, IM1, MESH etc.)
  • Knowledge of modern interface technologies (REST, FHIR etc.)
  • Experience with distributed, message-based infrastructure/solutions.
  • Experience in using structured data formats such as XML, JSON and HL7.
  • An understanding of restful API’s and Webservices.

Essential:

  • Experience of communication and security standards such as TCP, FTP, HTTP, HTTPS.
  • Network infrastructure.

Desirable:

  • Experience or interest in more than one programming language.
  • Good practical knowledge of software version control (Git).
  • Integrated development environments (Visual studio, VS code etc.)
  • An interest in cloud-scale technology (containers, configuration as code etc.)
FRONT END DEVELOPER

We are looking for a junior but skillful front-end developer with strong feeling for UI/UX to support our team helping us translating designs into actual code that will produce the visual elements of our web-based products. You will be working with our UI/UX team as well as our development team to bridge the gap between design and technical implementation taking an active role on both how the application looks and works.

Key functions and responsibilities:

  • Maintaining our current patient and OH portals (AngularJS), including developing new features as well as bug fixing.
  • Help us develop a style guide framework from the ground up for our main application.
  • Supporting our product team with UI/UX design and technical feasibility research.
  • Building feature front-end prototypes.

Relevant experience and key skills:

  • Good understanding of web markup languages including HTML5, CSS3.
  • Knowledge of CSS pre-processing frameworks like LESS and SASS.
  • Good understanding of client-side scripting.
  • Experience with a declarative component framework e.g AngularJS, Angular, React, ReasonML.
  • Interest in functional client-side development e.g. ReasonML, Purescript, Halogen.
  • Comfortable using REST API’s.
  • Proficient understanding of code versioning tools such as GIT.

What We Do

In 2004, we created a comprehensive healthcare web-application that runs all aspects of a medical practice, from GP practices up to large hospitals groups. Our product enables single and multiple location private medical practices to connect securely to their data from any location worldwide. The business is thriving and we are proudly the leading online medical management system on the UK market.

At Meddbase, we pride ourselves on putting our users first. From innovative software products like patient portals, video consultation, intelligent prescribing and reporting tools to pioneering our API for devices like the Android, iOS and web browsers; we build products that help organise healthcare and make it universally accessible to our customers.

Company Culture

Although our business has been up and running since 2004, we foster a relaxed working environment that has a ‘start up’ feel. Whilst our primary office is in Moorgate, we are due to open a superb new office space in Southampton in early 2019.

As we grow Meddbase, we’ll aim to keep our teams creative, efficient and customer-focused even as we introduce additional leadership and structure.

Who are we looking for?

We tend to hire creative and passionate individuals who thrive on finding innovative solutions to problems. We do not expect everyone to have a degree-level qualification to join our business. Whilst some roles demand extensive technical skill and ability, we value people with engaging communication skills to interact with our non-technical healthcare professionals. We do expect everyone in our team to take responsibility, share knowledge and act in the best interests of our customers and team mates.

Company Benefits

We offer competitive salaries for all our roles and have an employee profit share scheme. Our working environment is friendly and comfortable. We have showers and bike storage, so cycling to and from work is a viable option. Our office in Moorgate is located minutes from the underground station and we are surrounded by well-known coffee shops, bars etc.

Our working hours are 9.00 – 5.30pm with an hour for lunch. You will not be expected to work extremely long hours, as so often happens in software companies. We prefer the approach of ‘it’s a marathon not a sprint’, so we actively discourage working gruelling hours. Ad-hoc home working is also a part of our working culture as we understand the need for flexibility.

Development & Support

Once you join our team, we will ensure you have a thorough Induction to Meddbase and the teams. After 4 months, we set aside time to talk about how you are settling into you role and team. We then progress to holding annual performance reviews but there are lots of informal opportunities to talk about any support you need to thrive at Meddbase.

Get in touch

If you see a role that interests you, or you would simply like to share your CV with us, please send us a PDF copy of your CV and covering letter to jobs@meddbase.com