Careers

We have a number of vacancies within our organisation and we are always on the look out for talent. Please get in touch if you are interested in any of the roles we currently have on offer.

Current Vacancies

SUPPORT ANALYST

The purpose of this role is to support MMS’s client base by responding to client-specific issues and queries related to Meddbase software. You will be required to take ownership of tickets from first client contact through to satisfactory and timely resolution.

Showing initiative and investigating possible causes/solutions independently will be expected on a daily basis. Then sharing these findings with the rest of the team to encourage group learning.

A crucial element of the role is to document all communications with the client, all steps to replicate, any investigations made, ticket progress status… etc. in the support management system such as Zendesk as well as troubleshoot and resolve client issues within agreed SLA’s.

The role requires excellent interpersonal skills in order to deliver outstanding customer service. You will be required to articulate system features to clients in simple terms and strive to provide customer satisfaction at all times.

The bulk of time will be spent responding to client queries (in ‘ticket’ format) via email and via telephone, hence excellent written and verbal communication is essential.

In circumstances where 1st Line Support cannot resolve a ticket, it must be escalated to the Client Services Manager for further investigation and resolution.

This role is based within our Southampton office.

Key functions & responsibilities: 

  • Responding to and resolving client queries and issues related to the MMS’s system and configurations via a ticket system.
  • Providing user (client) education and information via email and telephone, in line with MMS best practice guidelines.
  • Ensuring that incoming client phone calls are picked up and are handled in a professional manner.
  • Successfully managing and building the ongoing professional relationship between MMS and its clients.
  • Logging all incoming client queries on the support management system.
  • Ensuring all client email communication is documented and followed through to resolution.
  • Escalating issues to other teams where appropriate including forwarding queries to Sales, Accounts, Management or second line support.
  • Logging of complex issues for investigation by other departments.
  • Taking initiatives to design and maintain procedures (e.g. templates) for internal and external use where appropriate.
  • Leveraging internal chat systems, emails and knowledge of more senior members of staff to create system documentation and maintain a knowledge base so as to ensure that system knowledge is retained internally.
  • Managing incoming client issues and queries according to ticket status severity and overall client impact.
  • Exporting client data as required.
  • Be forthcoming and proactive in suggesting new ideas and identifying areas for improvement or enhancement.

Relevant experience & key skills:

  •  At least 1 year’s support desk experience in a technical and client-focused environment.
  • At least 1 year’s customer service experience in any sector.
  • Experience of applying a logical approach to resolving functional and technical issues.
  • The ability to understand, document and assess client business issues, user experience and processes.
  • Good experience of liaising with small to large clients in a professional manner via phone and emails within agreed SLAs.
  • Experience engaging with people across a variety of levels with diverse backgrounds.
  • Ability to take initiatives and experience of being accountable and taking responsibility within a small team.
  • An understanding of data protection and compliance principles, namely GDPR.
SOFTWARE QA ANALYST

The Quality Assurance Analyst role is a crucial position that bridges the gap between the technical support team, the product implementation team and the development team while, at the same time, carrying out tasks assigned by the test manager. This role enforces our quality standards and is integral to improving the product. Our team is growing and we’re recruiting for a Software Quality Assurance Analyst to join our Quality Assurance team.

This is a remote role however you will be required to travel to our Southampton or London offices as needed for meetings and training.

Key functions and responsibilities:

  • Coordinate with the test manager in carrying out the various day-to-day task.
  • Create detailed, comprehensive, and well-structured test plans and test cases.
  • Identify, record and document defects thoroughly throughout the software development process.
  • Provide relevant resolution steps to the technical support team. • Report discovered defects to all relevant departments for correction.
  • Carry out regression testing after code changes have been made.
  • Analyse customer support tickets captured by the technical support team and escalate to QA for review.
  • Investigate the causes of non-conforming software and train users to implement solutions.

Relevant experience and key skills:

  • Understanding of the Software Development Lifecycle.
  • A propensity to explore and understand highly complex software systems.
  • A firm grasp of the English language both written and verbal.
  • Good face-to-face communication skills as well as the ability to easily work in a remote environment.
  • Capacity to work with diverse defect scenarios, as well as interacting with different stakeholders.
  • Experience with one or more defect tracking systems (E.g: Jira, TargetProcess, SalesForce).
  • Ability to analyse situations and solve problems.
  • Ability to write concise and error-free test cases.
  • Strong inter-personal skills.

Desirable:

  • Manual functional testing experience (preferably with web-based applications).
  • Interest in the understanding and learning of a programming language.
  • Understanding of black-box testing techniques.
  • Basic understanding of SQL.
IT BUSINESS ANALYST

Meddbase are recruiting for an IT Business Analyst to join the Product Management team based in London.

The Business Analyst will be bridging the gaps between client requirements and the (Solution Engineering and Development) technical teams by ensuring that all functional and technical requirements are analysed and clearly documented before they are submitted to the relevant team.

Our Solution Engineering team is focused on all of the technical aspects of delivering our product outside of Development and is a client facing team. This will involve actively working with clients and multiple technical teams to ensure that requirements are clear, understandable and in a documented format that can be approved by clients. This role will involve supporting the team in its discovery phase, understanding the clients and their needs, breaking down the problems and the work required (user stories), analysing findings and debating conclusions. This role also will be required to assist engineers in writing technical documentation, data flow diagrams, process mapping, scripts for the training team and content for State of Works (SOWs) and Purchase Orders (POs). Work with Project Managers to ensure that requirement documentation and gathering in alignment with the technical teams’ needs.

As a Business Analyst you will need to have a very good working experience of Agile methodologies and its end to end process. You will be required to collaborate and work closely with other teams to ensure a smooth and timely delivery of key strategic as well as BAU/operational efforts.

Key functions and responsibilities:

  • Communicate complexity and distil detail into clearly understandable concepts, no matter the audience. Thrive on balancing appropriate levels of detail and shifting priorities, whilst keeping an eye on outcomes, technical product strategy and scope.
  • Perform data analysis and understand/predict the impact of a change in data stored by creating data specifications.
  • Assist and work closely with the Solution Engineering team to design and visualize current and proposed end to end system processes. Map system processes and produce workflows to visualize the end product and provide a solid assessment of interface and data change related risks.
  • Ensure that all incoming requirements are aligned to customer requests. Liaise with Sales, Project Managers and internal/external clients to gather and document clear requirements as well as obtain sign-off on final work where required. Create system action/response diagrams, wireframes, workflows, data specifications…etc to document and validate requirements with the client.
  • Create User Stories and Acceptance Criteria and update all tickets in Target Process to confirm the requirements with the developers and to ensure that all minimum acceptance testing is carried out prior to deployment to Production environments.
  • Assess and log risks, assumptions, impacts and dependencies on the current application framework to assist in final design decisions.
  • Assist and work together with the Project Manager and the Solution Engineering team to ensure that deliverables are aligned to Client delivery expectations.
  • Rapidly understand new system concepts and business areas, as well as the fundamentals of underpinning technologies.

Relevant experience & key skills:

  • 3 -5 years business analysis experience in a technical, data-driven environment, preferably healthcare (or any other field dealing with highly sensitive data and complex processes often governed by strict regulations).
  • The ability to translate business desires into key needs and deliverables and ultimately business value within a technology-led environment.
  • A wide variety of analysis and problem-solving techniques e.g. Requirements elicitation, system process modelling and UML, data modelling, user stories…etc.
  • Previous experience with and knowledge of Agile methodologies and development teams. You might have a background in Lean, SCRUM and/or Kanban.
  • Experience of working with Product Owners, third party suppliers and clients from senior level management to end users.
  • The ability to understand, document and assess business processes.
  • Business System & Data analysis in an IT environment.
  • Project Management & Organization skills.
  • An understanding of data compliance principles, particularly GDPR.

Desirable:

  • Confident and able to make decisions and will take a pragmatic, proactive approach to work in order to respond to a variety of demands.
  • Ability to map system processes and conceptualize system frameworks and impacts.
  • Strong communication and written skills with the ability to translate technical requirements to non-technical clients where applicable.
  • Knowledge of practices and procedures of business analysis in a technical environment.
  • Ability to constructively challenge, facilitate and probe to fully balance out between the business and client needs.
  • Adaptable and approachable.
  • Takes a collaborative approach to teamwork.
SALES EXECUTIVE

Meddbase is currently seeking a Sales Executive who will be responsible for establishing and driving sales activities for our software products.
You will be expected to penetrate, and prospect named accounts for new business as well as establish new prospects.

Key functions & responsibilities:

  • Growing revenue via prospecting, qualifying, selling and closing enterprise client accounts.
  • Meeting Quarterly & Annual Revenue Targets.
  • Managing perspective client relationships through all phases of the sales cycle.
  • Providing a consultative solutions sales process to prospects.
  • Conducting one-on-one and group sales presentations.
  • Calling to establish new opportunities.
  • Tracking customer information, forecasts and reports.
  • Developing and maintaining prospect and customer list based on strategic marketing data and other sources for sales leads.
  • Planning & Strategizing marketing activities with the Marketing and Channel teams for the end users and channels.

Relevant experience & key skills:

  • Must have at least 2 years’ experience selling EMR solution or subscription-based health care systems into the UK healthcare market. Ideally both private and NHS sectors.
  • Proven track record for closing small and mid-size companies and clinics.
  • Ability to adapt, overcome objections, and learn complex solutions.
  • Strong time management skills.
  • Create new business opportunities through in-depth conversations and relationship building.
  • Proven track record of growing business from an established client base.
  • Consistent and documented track record for achieving monthly/quarterly/annual target metrics.
  • Strong oral and written communication skills are a must.
  • Ability to work in a fast paced, team environment with revenue deadlines.
  • Working knowledge of Microsoft applications including Office and Dynamics.
CUSTOMER ACCOUNT MANAGER

Medical Management Systems are searching for a Customer Account Manager to join the team.  This role will be London based with occasional client visits and travel to our Southampton office.

The Customer Account Manager (CAM) is responsible for building and maintaining relationships with existing customers, with a focus on retention, as well as looking for opportunities to increase customer value by utilising our suite of product features.

The CAM works with customers, as well as internal operations teams to assist with needs such as system configuration, customer administration, project coordination and customer finances. The CAM must be able to communicate with customers at all levels from executives to technical users.

CAMs require a high degree of understanding of technical terminology and a keen desire to learn the products functionality is considered pivotal to this role. This role supports providing software as a solution to the healthcare industry. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint.

Key functions & responsibilities:

  • Responsible for ongoing relationship management of a group of customers of varying size and specialisms from the current customer base. Including visiting clients as well as regular phone or written correspondence with them.
  • Add value to our customers by promoting our key product features, using the product to help achieve their business objectives.
  • Manage and provide solutions to customer challenges.
  • Updating training materials for both internal and external use.
  • Assist in the construction and distribution of release notes.
  • Assist in the management of the customer relations management (CRM) tool, ensuring accurate recording of sales activity and delivery of meaningful monthly sales reporting.
  • Support the finance team with customer connections as required.

Relevant experience & key skills:

  • A minimum of 3 years’ experience working within a technical setting or healthcare environment.
  • Ability to take initiatives and experience of taking responsibility within a small team.
  • Good experience of liaising with both small and large clients in a professional manner via phone, email and in person.
  • A natural ability to build customer rapport.
  • A proven ability to develop and close business opportunities and align to client and our company’s strategy.
  • Clinical experience –  advantageous.

What We Do

In 2004, we created a comprehensive healthcare web-application that runs all aspects of a medical practice, from GP practices up to large hospitals groups. Our product enables single and multiple location private medical practices to connect securely to their data from any location worldwide. The business is thriving and we are proudly the leading online medical management system on the UK market.

At Meddbase, we pride ourselves on putting our users first. From innovative software products like patient portals, video consultation, intelligent prescribing and reporting tools to pioneering our API for devices like the Android, iOS and web browsers; we build products that help organise healthcare and make it universally accessible to our customers.

Company Culture

Although our business has been up and running since 2004, we foster a relaxed working environment that has a ‘start up’ feel. Whilst our primary office is in Broad Street in the City of London, we also have a superb new office space in Southampton and post-Covid we are flexible and supportive of staff working from home where possible.

As we grow Meddbase, we’ll aim to keep our teams creative, efficient and customer-focused even as we introduce additional leadership and structure.

Who are we looking for?

We tend to hire creative and passionate individuals who thrive on finding innovative solutions to problems. We do not expect everyone to have a degree-level qualification to join our business. Whilst some roles demand extensive technical skill and ability, we value people with engaging communication skills to interact with our non-technical healthcare professionals. We do expect everyone in our team to take responsibility, share knowledge and act in the best interests of our customers and team mates.

Company Benefits

We offer competitive salaries for all our roles and have an employee profit share scheme. Our working environment is friendly and comfortable. • Our office is located minutes from Liverpool Street Station and Moorgate underground.

Our working hours are 9.00 – 5.30pm with an hour for lunch. You will not be expected to work extremely long hours, as so often happens in software companies. We prefer the approach of ‘it’s a marathon not a sprint’, so we actively discourage working gruelling hours. Ad-hoc home working is also a part of our working culture as we understand the need for flexibility.

Our company benefits (upon completion of probationary) include:
• Life assurance of 4 x annual salary
• Subsidised gym membership
• Private health care (length of service conditions apply)
• Ad hoc and scheduled social events
• Beverages plus fruit & biscuits available for peckish moments
• Quarterly town hall meetings with drinks & snacks
• Opportunities to get involved with our ‘culture committee’
• Optional participation in charity events

Development & Support

Once you join our team, we will ensure you have a thorough Induction to Meddbase and the teams. After 4 months, we set aside time to talk about how you are settling into you role and team. We then progress to holding annual performance reviews but there are lots of informal opportunities to talk about any support you need to thrive at Meddbase.

Get in touch

If you see a role that interests you, or you would simply like to share your CV with us, please send us a PDF copy of your CV and covering letter to [email protected]