Video appointments, also known as telemedicine, are being touted by some as a silver bullet for solving capacity issues in ...
Starting with a mission to make interoperability a possibility Will Temple spent the earlier days of his career helping medical facilities set up their technology infrastructure and quickly saw a pattern. Clinicians could only access their systems on premise, which meant they were often stuck working late hours and unable to access their systems and […]
Will Temple spent the earlier days of his career helping medical facilities set up their technology infrastructure and quickly saw a pattern. Clinicians could only access their systems on premise, which meant they were often stuck working late hours and unable to access their systems and medical records remotely.
This was particularly challenging for medical teams that employed consultants or part-time clinicians, who had to physically be at the clinic to access their notes or write their clinical reports.
“Imagine finishing 8 hours of seeing patients, only to find yourself staying till 10 pm writing up your clinical notes,” said Will Temple, Meddbase Founder.
This triggered the need for the UK’s first cloud-based EMR which quickly got interest from some of the largest medical facilities that needed a fresh perspective on what technologies can now bring.
“The concept of cloud did not exist back in 2004, it took a long time building a solution and also explaining and educating our customers on what the new cloud solution could bring for them.”
While Meddbase started as an Electronic Health Record (EHR) – its customers had very specific and unique demands. From Clinical Safety, Information Security, and compliance, all the way to a complete digital journey including booking, billing, and reporting.
“What made Meddbase unique was that over the years we were not building features, we were building configurable modules.”
“We understood our clients don’t want to ‘send an invoice’, they want the ability to configure how they bill customers based on multiple-everchanging billing rules…so we needed to build something that can enable them to do so.” said Sam Wood, Product Manager at Meddbase.
Meddbase then quickly grew to become the solution of choice for enterprises such as Bupa, HCA, United Healthcare, International SOS and many others who needed a solution to meet their needs today and can predict and solve the problems of tomorrow.
We often notice clients asking for a faster or quicker implementation timeline because they are in a rush to get their system live and want to start using all its automation capabilities.
While Meddbase doesn’t take long to configure, we always invite customers to use the onboarding and strategic workshops during implementation to help redefine their business process in light of the new capabilities that the solution offers.
Often, organisations find themselves having to follow a process due to a lack of technology to support it. For example, how you book appointments, verify documents or update a patient record. By taking a step back and understanding what is possible with the automation capabilities of Meddbase, you are able to build cleaner and more efficient processes for your teams.
“By the end of Q2 this year, we have processed more medicals than the previous 2 years together, with no change in personnel. Would not have been possible without Meddbase!“ says one of the OHA Specialists – at the International SOS
What makes Meddbase unique, is not only the vast set of capabilities that exist in the solution today but what problems our customers face today and how they wish to solve them by relying on Meddbase.
“We like to use the term ‘battle-hardened’, we were fortunate early on to work with some of the largest healthcare leaders in the market, which meant we were at the forefront of problem-solving,” says Will Temple.
Every feature or module in Meddbase originates from a challenge or a problem that our healthcare customers were trying to solve. Whether it is scaling their operations, improving patient experience, or reducing admin for their clinicians, all the features in Meddbase have been driven by our customers.
At the end of the day, one of the main reasons customers chose to migrate to Meddbase is because organisations have an increasing need for data-driven decision-making. We designed our solutions to enable you to report on every aspect of your business giving you a pulse on hourly, daily, or weekly performance.
When customer migrate their past data into Meddbase, they are also able to maintain business continuity and capture trends on how the performance of their business evolved after the migration to Meddbase.