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In the public healthcare sector, delivering superior care with constrained resources while keeping up with the ever-increasing rate of technological innovation has always been arduous. This is why many practices have recognised the need for more effective approaches and have turned to agile methodologies to overcome these obstacles. Although initially rooted in software development, agile […]
In the public healthcare sector, delivering superior care with constrained resources while keeping up with the ever-increasing rate of technological innovation has always been arduous. This is why many practices have recognised the need for more effective approaches and have turned to agile methodologies to overcome these obstacles. Although initially rooted in software development, agile principles have permeated across various industries including healthcare administration.
According to Bain & Company, the implementation of agile methodologies has resulted in notable improvements for 75% of practices that adopted them. However, the adoption has been incredibly slow— 80% of healthcare executives say they need to be more agile, but only 30% are familiar with agile innovation.
In the past, the public healthcare system has faced challenges with the uptake of e-health innovation, with the reliance of traditional, paper-based methods and inflexible processes still persisting while private practices scramble to adopt new technologies. But as agile practices gradually establish themselves as a norm in the industry, it is crucial that both public and private practices embrace new tools and workflows to keep pace with advancements.
The tools that facilitate the smooth adoption of Agile, such as our Practice Management Software, have proven to not only streamline internal operations but also to increase customer engagement and satisfaction. By fostering compliance with Service-Level Agreements (SLAs), that set out the expectations and standards for service delivery, they enable practices to improve their overall performance while honouring commitments to customers.
With the right technology, practices can quickly integrate agile methodologies to enhance efficiency, cross-collaboration and improve health outcomes, ultimately elevating the patient experience.
Here’s how the latest software innovations can transform the capabilities of public providers to deliver high-quality care on time, every time.
To effectively meet SLA requirements, health organisations need management software that allows real-time access to all relevant information.
With an agile software solution, all authorised users can view up-to-date information on:
For optimum resource planning, agile healthcare practice management software provides customisable workflows. For instance, tasks can be automatically assigned to appropriate staff based on skills, caseloads and availability, reducing downtime or the risk of burnout, regardless of fluctuations.
For common processes like patient intake, insurance verification and billing, the system can easily be customised for consistency across the organisation, and for quick integration of changes and evolving SLAs. To ensure HIPAA compliance and adherence to standard operational procedures, rules-based logic can be used to automate repetitive tasks while role-based access controls which data and features each user can view and interact with.
Workflows can also be tailored to match existing processes or optimised for enhanced productivity.
Our practice management software includes real-time alerts that allow proactive monitoring of an organisation’s entire operational ecosystem. With customisable dashboards, team leads have full visibility across locations and departments, and with automated notifications (through their preferred channels such as email or SMS) they can advise when an SLA threshold is at risk of not being met.
These notifications contain all details required for prompt resolution, thus reducing delays from manual information gathering. Staff can take immediate corrective action, updating the system as issues are addressed to maintain an accurate, transparent audit trail. When they occur, escalations are automatically routed to the appropriate personnel based on customised rules.
With integrated communication tools like messaging, video conferencing and screen sharing, care teams can connect and collaborate seamlessly. This is especially useful when providers need to consult colleagues or specialists to determine the best course of treatment. Referrals, transfers and other patient hand-offs are also streamlined, mitigating the risk of details falling through the cracks.
An agile healthcare management software fosters a collaborative environment where all authorised individuals have a shared, up-to-date understanding of patient needs and organisational responsibilities. By enhancing communication and data transparency in this way, public health organisations can work more cohesively to achieve and surpass SLA targets.
With the right solution in place, staying on top of key performance indicators (KPIs) and compliance requirements becomes a simple matter of monitoring the metrics and reports built into the system.
Meddbase is at the centre of innovation in the Healthcare Practice Management industry. We have had success working with public organisations, having recently concluded a pilot study that helped increase referrals to the NHS Diabetes Prevention Programme (NDPP) by 1000%. We are committed to providing our clients with the best-in-class solutions that empower them to leverage data-driven insights to drive meaningful change in their practices. For a free demo, contact sales here.
