How Meddbase Serves Occupational Health Software Users

2 minute read

Occupational health means different things to different people, depending on their role and their industry. Something that we’re always thinking about when building out the Meddbase software platform are the needs of the user. These needs can best be summed up by asking ourselves the following three questions: Who are our users? What do they […]

Occupational health means different things to different people, depending on their role and their industry.

Something that we’re always thinking about when building out the Meddbase software platform are the needs of the user. These needs can best be summed up by asking ourselves the following three questions:

  1. Who are our users?
  2. What do they need to do?
  3. Why do they need to do it?

In our experience the more detail you have around those three questions, the better equipped you are to create a software solution that your users will be happy with, and that will meet or even exceed their expectations.

Thinking specifically about occupational health, the needs of the users we serve using our Meddbase EHR software can vary considerably, and that’s because in an occupational health setting you are trying to serve many different user types, including, but not limited to;

  • HR Business Partners
  • Line managers
  • Health and Safety Leads
  • Employees
  • Governance Heads

And the list goes on, and continues to grow, particularly as we see increased focus on occupational health as a result of the need to respond to the challenges of Covid.

Thankfully, as a software provider you don’t need to worry about all of these user types all the time, because they often access different parts of an EHR software system due to their roles being so different.

Often we find that these roles can be split between companies in heavy industry, where health and safety often leads the occupational health effort, and office-based industries which are often lead by their HR business partners.

Health and Safety-led occupational health users tend to be more interested in:

  • Assessing and monitoring the health of their at-risk workforce through health surveillance programmes to ensure that job roles aren’t affecting employees’ health negatively
  • Handling a large volume of care requirements with efficiency, ensuring booked clinic days are utilised fully with the highest priority cases
  • Reporting on up-to-the-minute accurate datasets which describe and, if possible, even predict the future health status of employee populations to ensure high levels of compliance are maintained

HR-led occupational health users are interested in;

  • Monitoring the health and wellbeing of their workforce to keep morale and engagement high
  • Ensuring a high level of care provision for each employee engaged with occupational health, to get the most out of each referral
  • Utilising Case Management referral programmes to prevent absence and handle it deftly when if does occur
  • Ensure a high digital engagement with the employee to correctly capture consent and other critical details during the course of a referral

These paint very different pictures of who our user is, what they need to do, and why they need to do it, so it’s important that the software we develop serves each of them, is aware of these nuances, and correctly accounts for them.

With many years of experience in the sector, working alongside key strategic clients, Meddbase has a successful track record in solving a myriad of common and unique problems for all of these types of OH user. This has allowed us to grow with our customers, and continue to help them to tackle new and emerging challenges they may face, as a partner and using a problem-solving mentality, rather than merely as an out-of-the-box software provider.

If you’d like to join the thousands of clinicians and medical staff all over the world who use Meddbase, get in touch with our sales team at [email protected] or call +44 (0)20 7482 6290.