Meddbase News & Updates

Meddbase helps ICB increase referrals to NHS Diabetes Prevention Programme by 1,000%+
October 27, 2022

A pilot study of 795 pre-diabetic patients has shown the significant potential of ICB-managed text messaging, with text prompts leading to a 1,000% increase in referrals to the NHS Diabetes Prevention Programme (NDPP). The study was designed to explore whether using the latest digital communications software, and managing it at ICB-level, is more effective than traditional postal invites when it comes to engaging patients in healthy lifestyle programmes. It was conducted by Meddbase, an advanced clinical management system provider, and NHS Humber and North Yorkshire Integrated Care Board. It found that using patient identification tools and automated text message prompts led to: ● 1,000%+ increase in NDPP referrals - from an average of 32 referrals per month to 363 per month ● 331% increase in the number of patients attending at least one session of the NDPP programme (defined as ‘Milestone 1’) - with the previous monthly average of 16 patients rising to 69 in the first month of the study ● 181% increase in the number of patients attending sessions over a three-month period - with the findings showing an average of 45 patients reaching Milestone 1 each month, compared with the pre-study baseline average of 16 The results from the study and the key learnings for ICBs, including the importance of data quality and the need to facilitate patient choice, are explored in detail in a new white paper report, ‘It’s your GP texting: Utilising technology at ICB level to deliver a tenfold increase in referrals to the NHS Diabetes Prevention Programme’. The study findings demonstrate how utilising technology at ICB level has the potential to deliver huge increases in patient engagement in healthy lifestyle programmes, such as the NDPP. The NDPP was developed by NHS England and Diabetes UK and offers patients at risk of type 2 diabetes free support from an evidence-based lifestyle programme. Some two million people in the UK are classed as having pre-diabetes, meaning they are likely to develop the condition if they don’t change their lifestyle. To date, one million people have followed the programme, with data showing that it reduces the chances of developing diabetes by 37% - but it can only have the desired impact with patient participation. The study was conducted using Meddbase’s software; the system was used to enable the ICB’s Engagement Officer to quickly identify eligible patients, check them against criteria and then schedule text message prompts, while also capturing information to update Electronic Patient Records. Commenting on the pilot, Scott Walker, Senior Partnership Officer (Diabetes) at NHS Humber and North Yorkshire ICB, said: “We've seen phenomenal success with this pilot, which was driven by user need. Previously, we had to wait to achieve the critical mass required to make our diabetes prevention programme viable, but we can now confidently say that we will have enough patients to start a group. In fact, the success of the pilot has given us the confidence to bring in additional human resources to manage patient conversions. That's the beauty of this solution - the untapped potential is huge.” Dr Tom Milligan, a GP and the Clinical Lead for Diabetes in Humber and North Yorkshire, said: “Before this study, I thought we were doing NDPP referrals well, but in fact we were missing hundreds of patients with pre-diabetes. The software used for this pilot enabled the ICB to conduct advanced searches for the first time, so they could identify, invite and refer patients that would otherwise have been missed. The result was far greater uptake of the NDPP as well as significant time saved for clinical staff. Given the current capacity challenges within General Practice and the cost to the NHS of lifestyle-related conditions like type 2 diabetes to the NHS, the findings here could have a huge impact.” Erin Johnston, NHS Product Owner at Meddbase, said: “It has been exciting to work with colleagues at the NHS Humber and North Yorkshire ICB on this pilot, which has achieved brilliant results using our innovative clinical management software to reach patients at-scale as part of an effective and efficient programme. The outcome clearly shows that a strategic ICB-managed approach to patient communications, supported by the right kind of clinical management software, can have a significant impact on uptake of healthy lifestyle programmes.” In addition to the white paper, Humber and North Yorkshire ICB is working with Meddbase to provide a free webinar on how to deliver a strategic ICB-managed approach to increase patient uptake in healthy lifestyle programmes. The webinar will take place on Tuesday 22nd November from 12-1pm and will be presented by Scott Walker, Senior Partnership Officer (Diabetes) at Humber and North Yorkshire ICB, Dr Tom Milligan, a GP and the Clinical Lead for Diabetes in Humber and North Yorkshire, and Erin Johnston, NHS Product Owner at Meddbase. Sign-up here For more information on this press release please contact Matt Thompson on [email protected] / 07587 418710 or Chris Hayter on [email protected] / 07741 245596 About Meddbase Meddbase is an advanced secure cloud-based clinical management system that integrates Electronic Medical Records (EMR), workflow planning and patient communications as part of a truly end-to-end service to improve patient care, increase efficiencies and support clinicians. The powerful and flexible software is used across a range of settings including primary care, hospital management and occupational health and customers include the NHS, BUPA and HCA Healthcare UK. Central to the benefits of the Meddbase system is Pathways, its inbuilt industry-leading workflow management tool that enables custom configuration of a range of tasks, including sending a questionnaire to a patient, using the slot finder to book an appointment for a patient with the right clinician at the right time, attaching a document to a patient record, contacting the patient, making a patient referral, or creating a new task or form and finding a list of patients using filters. Tasks can also be shared with patients via the Patient Portal, allowing patients to have more choice and control over how their healthcare is planned and delivered, which is the goal of personalised care. These tasks can be packaged together in a single automated workflow, providing a range of benefits to both clinicians and patients: ● Increases speed and efficiency ● Saves clinicians time and allows for more time with their patients ● Allows organisations to grow without increasing staff costs ● Increases patient engagement through a secure Patient Portal ● Ensures that no task is ever forgotten About NHS Humber and North Yorkshire Integrated Care Board NHS Humber and North Yorkshire ICB is a statutory organisation accountable for NHS spend and performance for 1.7million people. The ICB is a core member of the Humber and North Yorkshire Health and Care Partnership, alongside NHS providers, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations. The Health and Care Partnership is one of 42 Integrated Care Boards which cover England to meet health and care needs across an area, coordinate services and plan in a way that improves population health and reduces inequalities between different groups. The Partnership was first established in 2016 as Humber, Coast and Vale ICS, and since then partners have been working together to look for ways to join up health and care services and to make them work better for local people. The Partnership works across a geographical area of more than 1,500 square miles including the cities of Hull and York and the large rural areas across East Yorkshire and North Yorkshire, as well as North and North East Lincolnshire, serving the different health and care needs of the population. More information can be found here

Increasing Referrals to Diabetes Prevention Programmes with Meddbase
October 28, 2022

It was during a conversation with one of our diabetes clinical leads at Humber and North Yorkshire ICB in late 2021, that we recognised our ability to recruit patients onto the NHS Diabetes Prevention Programme (NDPP) was one of the things that had suffered severely during Covid. We recognised the need to alleviate some of the perceived burden of referrals to the NDPP in a way that wouldn’t detract from the benefits of patient of the programme. The programme had been running for 3 years but our primary care colleagues understandably needed to focus on other areas during this difficult time. There must be an easier way, we thought - and we began to come up with a concept; we recognised that everything in our record keeping is done digitally, so why not remove some of the workload from an already overstretched workforce by using a digital solution for this aspect of our healthcare management. Through an opportunity with NHS Digital, we were introduced to Meddbase as a partner, to look at the potential to produce a digital solution to drive up referral volumes and improve the health of our patients. The pilot programme we ran with Meddbase exploited the changing attitude towards digital communications that happened during Covid, as people became used to interacting digitally; we all have phones in our pockets and we knew we needed to capitalise on that. We also knew we couldn’t achieve these things without a provider to share the expertise and tools to fully exploit the possibilities; we can be risk averse when it comes to trying new things, but programmes outside of the core NHS work, like the NDPP, allow us to be more innovative in our thinking. We worked with Care Plus Group on the pilot as they hold the GP Data Quality contract for the practices involved and were able to run immediate searches for similar list sizes and demographics, so we could compare like with like in the context of this pilot and better understand the real implications of “opt-in” and “opt-out”invitation campaign using  patient text messaging. Our NDPP delivery partner, Xyla, were also keen to adopt and adapt their care pathway as part of the efforts. What we have now is a closed loop solution, that creates a set of states. Patients go into it and what you get at the end of the process is a defined set of outcomes: a group of patients who will proceed, a group who have declined, and a group who have yet to respond but are still identifiable. Compared to a few hundred patients that nobody quite knows what’s going on with, that’s a huge improvement - and you can work with that data in future to help with the overall understanding in terms of what patients want for support. The vast majority of patients have a mobile phone number on their record, so it’s great: simple automated activity but with the right checks and balances in place to know we are doing it safely and doing it well. It’s important to know that while we have used this method for the NHS  Diabetes Prevention Programme, because we have a strong focus on it, these mechanisms work to support any programme where you are looking at bulk identification and referrals. It gives the most precious resource we have back to practice staff which is time. They can then focus on the key areas which place more immediate demands on them, for example Covid vaccination programmes. A quick conversation with each practice confirmed that for patients who were referred off the back of the pilot, real health benefits were seen and none of these patients would have been contacted otherwise due to the ongoing pressures and demands. This pilot has shown us the ease with which eligible patients can be invited and processed, and the fact that we are now poised to roll it out to the entire eligible pre-diabetic population across Humber and North Yorkshire population footprint fills me with great excitement. The potential improvement we can make to the overall health of the population and the opportunity for other programmes across England to share in this new opportunity is endless. We also learned that even with clear instruction and parameters, in this case text messaging, some people will misunderstand so in future iterations we are looking to integrate email and electronic postal solutions on future versions. We do need to acknowledge digital exclusion too – no solution is perfect, and we didn’t get to all the patients, but we got to a situation where instead of sending out hundreds of postal invites a practice sends out only a handful, so it’s more cost effective, and leads to huge time savings. With a 1.6 million total population of the region, if we extrapolate the figures that’s a lot of people’s whose lives can be changed and while we have a large footprint, but we are not as densely populated as other geographical areas who could see a far higher volume of patients in a much smaller area. Scott Walker will discuss the key learnings from the successful pilot study determining the impact of using technology to increase patient uptake of healthy lifestyle programmes such as the NDPP during a live webinar on November 22nd 2022. Register to attend this webinar to learn more about the project findings and the implications for your practice or healthcare setting. For more information about using Meddbase for your healthcare management requirements, call +44 (0) 207 482 6290 or email [email protected]  

Is There A Perfect Release Day For Medical Software?
October 3, 2022

As Meddbase customers may already know, we update and release a new version of our Meddbase medical software every month like clockwork. You have probably guessed that an enormous amount of work and planning goes on behind the scenes to enable each and every new feature and upgrade we release. But here we want to talk you through the unseen planning and decision-making process that went into determining our release schedule.  How did we identify the perfect release day? It's not as straightforward as you may think. The process of releasing new versions of Meddbase is something which has taken a lot of forethought - and picking a perfect release day that will always suit our customers, month in, month out, is one of the seemingly small decisions which required a great deal of consideration. The timings and conventions around releasing new software versions may be a mystery to you, and you may wonder if it is really necessary to think about something as seemingly straightforward as which day to choose for software release dates - let alone write a blog post about it. However just like with any other aspect of running an online patient record system, nothing about our software releases can be left to chance and every possibility must be thought through and tested, to make sure our customers are always getting the most convenience possible from our service, and that patient care is protected from potential disruption.

Typical Software Release Rules

For a long time we followed the simple industry conventions and rules around software releases; we would wait until a release was ready, give our clients the correct amount of notice, and release on the day that made the most sense for that specific release. This would obviously vary from one release to the next, but we held to some fairly common sense conventions: Don’t release software on a Friday night This is to ensure that any potential instability can be remedied without delay, and that if a customer needs support when using a new feature, they don't have to wait until after the weekend. Don’t release software on a Sunday night Mondays often involve heavier workloads for our clients and we would not want you to start your Monday morning adapting to change on top of tackling your usual to do list. Account for public holidays We understand the healthcare sector is a 24/7/365 industry but holidays can still be disruptive for many reasons, and are best avoided for software releases, especially when it comes to medical software. This way of approaching Meddbase releases worked well for quite a long time, but as our company expanded and our customers' businesses grew, we recognised that putting a stringent process, with predictability and reliability, into the release schedule would create an improvement for everyone.

Picking a Perfect Release Day

A large amount of work and research was done within the Meddbase development team to make a new release schedule possible. Once we had the potential to release on a cadence of our choice, the question then became, what exactly should that cadence be? We understood that releasing too frequently means the pace of change becomes hard to keep up with for our customers, particularly in this space where change control is vital. But release too infrequently, and branch management becomes more of a concern, QA takes a prohibitively long time and the amount of change contained in any one release becomes an issue. To balance these extremes, we settled on a monthly release cadence. Once we’d made that decision we started talking about what the monthly calendar should look like.
Every month the Meddbase team:
  • Completes the development tasks for the upcoming release
  • Processes the changes into a QA environment allowing enough time to test all new features and functionality
  • Allows enough time to write release notes and other documentation to keep customers fully briefed on the changes they can expect to see
  • Communicates to customers, giving the correct notice period ahead of the release
We continued to take into account the release day conventions but wanted to identify a single ‘release day’ to give customers as much certainty as possible  - and we quickly realised that finding the perfect release day includes all sorts of extra variables to factor in. We had to make sure as far as possible we could release on a regular cadence, and that we could be confident that all of the tasks above could happen in that release period. We settled on releasing on the last Monday evening of every month. Let's talk you through why we did that. Why don't we release on the same date every month? This doesn’t work because the date can fall at any point during the week - often that date would be a weekend or a day of the week that wouldn't work for us or our customers. Why don't we simply release as close as possible to that set date, but on a day of the week that meets all of our known needs? We found, looking across a whole year, that this would lead to a lot of variability on the timing of our release, and additionally would create a lot of overhead figuring out exactly when that would be each month - when so many deadlines hang off a single date it helps to have that date be as consistent as possible. So we decided we should explore pinning release day to a certain day of the week. This way we can always be sure of the day of the week that we’ll release, and can plan a year ahead to organise our calendars, and set a nice rhythm for the release processes that is safe and predictable. Why did we choose Monday as release day? This comes down to practicality; Mondays are the best day of the week for us to release. That day matches up well with our internal processes and means that we can be on hand for the remainder of the week for anything that might be required as a follow up to the release. All we has to do was come up with a strategy for dealing with bank holidays, which was that we would release the following day in the case of a Bank Holiday, and we could then guarantee our staff and customers a set release date for the entire year ahead.

Introducing Medication Delivery by Meddbase
July 27, 2022

As a pharmacist, like many of my colleagues and other clinicians, I have first-hand experience of the frustration caused by poorly integrated or inaccessible technology; I know how it feels to struggle to get the information I need to safely care for my patients.  Seeing technology hamper rather than facilitate patient care is one of the reasons I chose to work at Meddbase. From the outset, Meddbase was founded to provide an integrated and easily accessible yet secure cloud-based electronic medical record (EMR) solution - an unusual concept back in 2005 when Meddbase was first deployed.  Of course digital-first health innovations have, over the last 10 years, been at the forefront of healthcare here in the UK and internationally, whether that be within large hospital groups or small private practices [1,2], and we have all witnessed the way in which the Covid-19 pandemic has accelerated the drive to provide effective virtual healthcare. The latest innovation to be built into the Meddbase application, Medication Delivery, helps do just that.  Meddbase Medication Delivery is a new totally paperless prescribing feature within Meddbase. This feature offers straightforward integrated dispensing of prescriptions, with a free delivery service. This ground-breaking feature builds on our company mission to foster healthier lives, and ensures healthcare remains as accessible as possible through digital innovation by ensuring patients receive the medication they need. Using the Medication Delivery feature prescriptions are created electronically without the need to follow up with a paper signature. They are then fulfilled and dispatched straight to the nominated address on a same-day delivery basis, at no extra cost. Through our partnership with Signature Pharmacy, we have already run a successful pilot of the new service with several of our clients and the functionality has been extremely well-received, with clients commenting that the feature is simple to use and ensures patients safely receive their medication when they need it, making clinicians and patients lives easier, and helping mitigate barriers and delays to treatment.   In a world where technology is at our fingertips, and is a crucial part of our day-to-day lives, the delivery of medication and the creation of online prescriptions may seem straightforward. However, with any healthcare provision security and safety is paramount from a data and operational perspective. The Meddbase Medication Delivery functionality is therefore fully compliant with legislation including The Human Medicines Regulations 2012 [3] ensuring it is a secure healthcare solution you can easily incorporate into your organisation.     So, what’s the catch? Digital innovation when not implemented well and integrated into existing workflows has been well publicised in causing disruption and barriers to care, providing a solution to one problem but creating several problems for clinicians and caregivers to solve. [5] This includes evidence suggesting digital-first video consultation solutions can increase GP workload by up to 25% [4]. It is widely recognised that seamless integration and user experience are key when adopting new technical solutions to avoid situations of clinician burnout and increased workload.   When developing the Medication Delivery feature, as with our video consultation (Telemedicine) feature, we followed a pragmatic approach to facilitating a seamless user experience. We worked closely with our users to design and introduce this extra functionality to the product and into clinical workflows avoiding unnecessary clicks. When asking a recent pilot customer what they thought of the feature they commented that it is “a seamless process, and it integrates with Meddbase really well, so you prescribe, you get a view of what the prescription will look like and then it’s a click and it’s done.”  As a pharmacist and and health informatics professional, I welcome this move toward safer, more streamlined and more effective patient care. The Meddbase Medication Delivery feature is now available to all new and existing UK clients. If you have any questions regarding the Meddbase Medication Delivery feature or wider Meddbase configuration questions, please do not hesitate to contact our client account management team via email or our support team via our helpdesk ticketing system.  If you’d like to join the thousands of clinicians and medical staff all over the world who use Meddbase, get in touch with our sales team at [email protected] or call +44 (0)20 7482 6290. 
References:
[1] https://www.longtermplan.nhs.uk/publication/nhs-long-term-plan/ [2] https://www.healthcareitnews.com/news/banks-healthcare-will-become-digital-first-2022-zoom-healthcare-lead-says [3] https://www.legislation.gov.uk/uksi/2012/1916/regulation/219/made [4] https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/550866/Wachter_Review_Accessible.pdf [5] https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7327596/

Customers’ Top Five Config Tips – Get More out of Meddbase in just 5 Minutes
April 28, 2022

One of the things we hear often hear from customers when talking about Meddbase is just how configurable and bespoke the system is.

Just like when choosing an important piece of clothing, buying off the peg may be a quick fix but being measured up by a tailor, and getting something that's bespoke and of the highest quality will last you for many years to come.

A software system like Meddbase can be tailored to suit your needs too - and we have done so for multiple clients over the years. So with the help of our account managers and clients we've compiled our top 5 most popular config tips for Medbase users - these are small, fast and easily actionable changes which have a big impact on your workflow and efficiency every day.

These often overlooked pieces of configuration can make a big impact on system usability. The team have picked these from their implementations experience.

Calling on all of our discussions with clients who have successfully implemented the system, we have collected 5 Top Config Tips that take under 5 minutes. Each is tried and tested and has come recommended straight from our customer-facing team:  

1. Customise Your Meddbase Home Page

Meddbase Homepage Customised You have the option to streamline the tile options on the Meddbase Start Page removing those tiles that are not needed for groups of users or certain roles. You can also move less frequently-used tile options behind other tiles to achieve a simpler home page layout. Create new tiles and add these to the homepage to minimise the number of clicks a user needs to complete an action in the system. You can also add hyperlinks to tiles. Useful hyperlinks may include those to company policies, our knowledge base or training material such as videos. For more information on how to configure start page layouts on the home page please refer to this knowledge base article on our helpdesk. If not in use at your organisation you can also disable the messaging feed on the right hand of the screen by navigating to Admin>Configuration>Application and disabling the following checkbox: Show message checkbox  

2. Customising Page Layouts

For patient, appointment, clinician and company records. Much like the Start Page tiles, you can reorder, remove and add to the layouts of Meddbase, including patient and clinician records (and anywhere you see the following in the top left of the screen: Layout Button Screenshot ) Removing sections can help simplify screens and eliminate data entry in fields others may not reference, whilst reordering sections can help facilitate workflows and ensure the right information is shown to the right person at the right time. For more details regarding the adding and reporting of custom fields see the following knowledge base article on our helpdesk. The dimensions of sections can also be edited to eliminate scrollbars on menus such as the patient details page as shown below. Lengthening the height of sections will reduce or eliminate scrolling making all options immediately visible. Edit Section Screenshot  

3. Email from your organisation’s domain

As part of your day-to-day clinical care and operations, you are likely to need to email patients and/or employees. We understand that you would like to use your organisation’s email domain or have emails appear as they come from your organisation. There are two ways you can do this using Meddbase: Email Settings Screenshot
  1. Our advised and preferred method is for Meddbase to be configured using your SMTP settings. This means adding your email SMTP details (which you can obtain from your IT team or email provider) to Meddbase via Admin>Configuration>Email>SMTP shown above.
  2. Using the Meddbase company SMTP and asking your email provider to make SPF changes is the other method. This method works by spoofing Meddbase emails to appear as coming from your email, this is less preferable. More details of this method can be found in this knowledge base article.
If you are looking to use your domain/email address then you need to add the email address into the Sender fields under Automated email and Manual email as described in this knowledge base article Running reports via URLs  

4. Running reports via URLs – Microsoft Excel and other platforms

There are a wealth of reporting possibilities using our built-in Meddbase reporting feature. Reports can be built by users via a supported UI meaning your data is quickly and easily accessible. Data accessed via Meddbase reports can then be extracted using unique URLs via various platforms from Tableau to Microsoft Excel. For a quick guide to simply pull report data into Meddbase into Microsoft Excel reference this step to step knowledge base article.
 

5. Medical history PDF Previews

Research shows that clinician decision-making with incomplete patient medical history presents significant clinical risk and can lead to patient harm. In turn, we understand that time is precious and efficiently reviewing documents during a consultation is a difficult task. This is why Meddbase can now preview PDF documents in the Medical History section of a patient record. This allows clinicians to more efficiently review documents uploaded to a patient's record. Documents such as third party discharge summaries and letters may not have data directly entered into Meddbase and therefore, once uploaded, previewing these documents helps ensure clinicians can quickly review a more complete patient record. To enable this tick the check box shown below and found in Admin>Configuration>Document>Medical History. Medical History PDF Preview Checkbox

Looking For Other Healthcare Software Config Options? Get In Touch!

Meddbase remains highly flexible and in turn configurable to your business needs. I hope the above 5 tips help you to make high impact improvements to the user experience of all your users in turn helping with change management and system adoption. For more guidance regarding Meddbase configuration check out our knowledge base which contains hundreds of articles at your disposal. The account management and training teams at Meddbase are always on hand to facilitate your business growth and clinical care using Meddbase, and for those of you who are not yet using Meddbase we hope you allow us to show you how Meddbase can help you. If you have any questions regarding the functionality detailed within this blog post or other configuration questions about Meddbase, please do not hesitate to contact our support team via our helpdesk ticketing system. If you'd like to join the thousands of clinicians and medical staff all over the world who use Meddbase, get in touch with our sales team at [email protected] or call +44 (0)20 7482 6290.

Favourite Features of Meddbase: The Billing Rules Date Sensitivity Upgrade
March 29, 2022

We recently made some upgrades to the Billing and Contract Management System in Meddbase, an area of the application that's always been of great benefit to our customers in a multitude of ways, allowing the configuration of some exceptionally complex billing rules.
In fact I’ve seen customers find both expected and unexpected ways to use the features to build automations and time saving mechanisms, some of which I couldn't have imagined myself - even after seven years of logging into the system and working on it as a Product Manager every day. The Billing Rules System has always been one of my favourite Meddbase features, as it allows customers to save time during the booking workflow, meaning users have longer to build a rapport with and care for their patients, as well as ensuring that every booking follows the rules set out by the clinic automatically, meaning that fewer appointments need to be rescheduled, cancelled, or written off. Perfection is a journey, not a destination But the fact is, no matter how great something is, it must continuously evolve to remain relevant. We came to realise that prices and booking restrictions change over time. Contracts get updated yearly, promotions or clinical drives can be seasonal, subcontractor arrangements expire – the list goes on and on. That’s why I'm so excited to have been involved in scoping and rolling out the 'Date Range Applicability Billing Rules'. Maybe not the catchiest name but the functionality is a game changer. This simple configuration option allows our customers to be able to set effective start and end dates for the billing rules which make up their contracts, allowing seamless transition of prices and rules as time passes, without the need set a reminder to make those changes, or to set aside precious time out of hours to make sure that bookings can proceed correctly when things do change.
This is a great example of how we work collaboratively with our customers to pinpoint improvements that we can make to allow them to continue to expand their businesses and streamline their processes, while we improve and evolve the Meddbase product, meaning we can all help more patients. This is timely reminder, quite literally, that the product we’re building, and have been building for 17 years, incorporates insight from our customers every step of the way, because when our customers' businesses grow, we grow with them.

Statement Regarding Cyber Security Risk Mitigation During Ukraine Crisis
March 7, 2022

Medical Management Systems' Statement Regarding Cyber Security Risk Mitigation, 7th March 2022

 

Due to the conflict in Ukraine and the heightened threat level towards countries supporting Ukraine, the UK's National Cyber Security Centre has asked all UK companies to stay alert and closely monitor their cyber security space. This statement addresses data security measures we are taking in light of the current situation.

What does this mean for you as a Meddbase user?

With regards to the use of Meddbase, and the security and backup of your data, nothing has changed.

Medical Management Systems runs the majority of operations from within the UK including UK customers' data hosting - with additional hosting in the Republic Of Ireland, Canada and the USA serving customers in those geographical markets. Currently there are no specific threats to UK organisations, and Medical Management Systems is highly unlikely to be the target of any direct threats.

As an ISO 27001-certified provider, business continuity and data security is integral to our operations at all times and preparing for unforeseen circumstances is a standard element of our Infosec planning process.

How are we mitigating the heightened security risk?

Whilst we consider it highly unlikely for Medical Management Systems or our Meddbase product to become a specific target of cyber attacks, we are aware that services and infrastructure provided by our suppliers could potentially be disrupted. This includes business critical services such as internet service providers and data centres, which underpin the provision of Meddbase to our customers in the UK and overseas.

We would like to assure all our customers that we are closely monitoring the situation, are committed to following official guidelines and have policies in place to ensure continuity of operations based on several eventualities.

If one of our critical suppliers becomes unavailable, we have procedures in place to switch to a secondary provider with minimal interruption.Additionally, if one of our offices becomes unavailable, we have a secondary location acting as a 'warm site', which can be made fully operational within a few hours. Employees have the hardware and software capability to work from home whenever necessary.

We are aware that the current crisis is volatile and subject to change, and we are prepared to respond accordingly.

Meddbase - Key Security Facts

We have outlined a set of key points to pre-empt specific questions and concerns about the company, the product, and your data security at this time.

Backups
All client data (including but not limited to patient records, medical records, appointments, documents) continues to be replicated across our two Tier-3 data centres in close-to-real time. We take additional backups of data and systems' configuration daily, encrypt them and store all data at separate locations ensuring failover options should an emergency situation arise.

Anti-malware
Our anti-malware solution is deployed to all endpoints on our network and scans all devices in real-time.

Firewalls
Our firewalls come with Unified Threat Management capabilities and include intrusion prevention and detection, web and application filtering, data loss prevention, network discovery among other precautions.

Vulnerability Assessments and Patch Management
All of our servers are regularly scanned for vulnerabilities. Outputs of these are analysed and fix roll-outs are prioritised based on criticality.

Monitoring
We have a range of network and hardware sensors with pre-defined thresholds that alert our Incident Response Team when any suspicious activity is spotted, or the moment any of our critical systems are down.

Please feel free to contact us
Should you have any further questions related to this statement or if you believe you have noticed something suspicious, please raise a ticket for Support Team as soon as possible via existing client communication channels.

We are committed to continuing to support our customers and we are always on hand to assist and respond to your concerns.

Will Temple
Managing Director
Medical Management Systems Ltd

Learn more about Meddbase Security Policies

Is Your Healthcare Business Ready – or Resistant – To Change?
January 13, 2022

For the first blog post of 2022 we want to cover something that's topical, and indeed typical, for people and businesses to contemplate in the month of January - the desire for change. While humans aren't renowned for their appetite for change, the New Year offers a unique chance to re-evaluate how we do things and ask ourselves if certain habits, processes and solutions are actually still working for us - or if they ever did. Whether in a personal or business setting, now is the time to make far-reaching changes that can revolutionise and overhaul the way our lives and businesses function and succeed. And as the hectic packed calendars that typify the run-up to the holiday period subside, the New Year usually offers the perfect time to schedule in these changes in practical terms too.

6 Quotes On Change That Will Inspire You To Embrace It

When you stop to think about it, Change is a concept that has inspired all the great thinkers, and 1001 famous quotes, including;
- Change the way you look at things and the things you look at change - Wayne Dyer - When you're finished changing, you're finished - Benjamin Franklin - The price of doing the same old thing is far higher than the price of change - Bill Clinton - Change is the law of life - John F. Kennedy
And possibly the most famous of them all:
- Be the change that you wish to see in the world - Mahatma Gandhi
But for our purposes, to look at how attitudes to change fit in with upgrading your healthcare software, let's take our inspiration from possibly the oldest known quote on change in existence.

- The secret of change is to focus all of your energy, not on fighting the old, but on building the new

Socrates is said to have uttered these words over two and a half thousand years ago, yet they are startlingly relevant to changing software systems today. It seems that underlying human nature hasn't altered since the 5th century and change can still be associated with things people fear they are losing rather than the long-term gains. Helping you to understand the huge gains on offer when updating your patient records system and optimising your business processes is what we do, and have been doing for over 17 years. Our implementation team will help you use our software to build a new, safer, more streamlined and efficient healthcare business of any scale, from one to 1000 users. We also understand that you and your team will be continuing to manage your day to day workloads during the building phase, and therefore have limited energy and resources for the change in processes; we will help you channel your available time and energy as efficiently as possible, and build new systems and pathways designed to enhance your operation. The number of quotes that exist to persuade people that change is good is testimony to just how much persuading we all need at the outset. When it comes to the process of change in business applications, especially in a healthcare setting, the reticence can be especially hard to overcome. We understand that an Electronic Healthcare Records system like Meddbase inherently involves most of a customers' teams - from Accounts and Finance to Administration, Clinical, Customer Service and Governance. Closely managing business changes to a crucial aspect of multiple departments' working lives must be handled with strategy, security and consideration constantly at the forefront.

If Change is Scary, Change Management Can be Scarier

Change management is defined as 'a collective term for approaches to prepare, support, and help individuals, teams, and organisations in making organisational change.' This makes it clear that change management is focused around the journey people are taken on during the adoption of any new systems or practices. Those who aren't familiar with the phrase 'change management' may find the idea even scarier than the concept of change itself. But when it comes to moving over to Meddbase, we prefer to define Change Management more simply as 'helping to make the process of change as easy as possible for you, using our resources and experience' which, let's face it, sounds far less scary - and actually something to welcome rather than avoid. We know that most people either fear, avoid or resist change in many aspects of life, and going through the process of change in business applications, especially in a healthcare setting, must be managed extremely carefully as it such a high impact change. Business productivity, patient safety and staff morale must all remain uncompromised and that's where the expert management of change is the key.

Where There’s A Will, There’s A Way

So, there are plenty of sayings about change, but the old adage ‘Where there’s a will, there’s a way’, is probably more famous than all of them put together. Psychologists have identified the fact that change actually requires both the will and the way in order to work successfully. Studies show that it takes less energy for your brain to use the areas related to habits and instinct than to run the more complex decision-making and problem-solving areas and that leads to people being resistant to change at a biological level.  But the final old adage we will quote in this post is the most overused phrase of them all: insanity is doing the same thing over and over again and expecting different results. If something is not working for you or your business, it won't fix itself. If you've now got the will to make that change happen, Meddbase can show you the way. If you’d like to join the thousands of clinicians and medical staff all over the world who use Meddbase, get in touch with our sales team at [email protected] or call +44 (0)20 7482 6290.  

How Meddbase Serves Occupational Health Software Users
December 7, 2021

Occupational health means different things to different people, depending on their role and their industry. Something that we’re always thinking about when building out the Meddbase software platform are the needs of the user. These needs can best be summed up by asking ourselves the following three questions:
  1. Who are our users?
  2. What do they need to do?
  3. Why do they need to do it?
In our experience the more detail you have around those three questions, the better equipped you are to create a software solution that your users will be happy with, and that will meet or even exceed their expectations. Thinking specifically about occupational health, the needs of the users we serve using our Meddbase EHR software can vary considerably, and that’s because in an occupational health setting you are trying to serve many different user types, including, but not limited to;
  • HR Business Partners
  • Line managers
  • Health and Safety Leads
  • Employees
  • Governance Heads
And the list goes on, and continues to grow, particularly as we see increased focus on occupational health as a result of the need to respond to the challenges of Covid. Thankfully, as a software provider you don’t need to worry about all of these user types all the time, because they often access different parts of an EHR software system due to their roles being so different. Often we find that these roles can be split between companies in heavy industry, where health and safety often leads the occupational health effort, and office-based industries which are often lead by their HR business partners. Health and Safety-led occupational health users tend to be more interested in:
  • Assessing and monitoring the health of their at-risk workforce through health surveillance programmes to ensure that job roles aren’t affecting employees' health negatively
  • Handling a large volume of care requirements with efficiency, ensuring booked clinic days are utilised fully with the highest priority cases
  • Reporting on up-to-the-minute accurate datasets which describe and, if possible, even predict the future health status of employee populations to ensure high levels of compliance are maintained
HR-led occupational health users are interested in;
  • Monitoring the health and wellbeing of their workforce to keep morale and engagement high
  • Ensuring a high level of care provision for each employee engaged with occupational health, to get the most out of each referral
  • Utilising Case Management referral programmes to prevent absence and handle it deftly when if does occur
  • Ensure a high digital engagement with the employee to correctly capture consent and other critical details during the course of a referral
These paint very different pictures of who our user is, what they need to do, and why they need to do it, so it’s important that the software we develop serves each of them, is aware of these nuances, and correctly accounts for them. With many years of experience in the sector, working alongside key strategic clients, Meddbase has a successful track record in solving a myriad of common and unique problems for all of these types of OH user. This has allowed us to grow with our customers, and continue to help them to tackle new and emerging challenges they may face, as a partner and using a problem-solving mentality, rather than merely as an out-of-the-box software provider. If you'd like to join the thousands of clinicians and medical staff all over the world who use Meddbase, get in touch with our sales team at [email protected] or call +44 (0)20 7482 6290.

7 of the Best Things About Meddbase – As Chosen By Meddbase Staff
November 1, 2021

  To mark Meddbase's 17th birthday this week we asked our staff to name their favourite things about the Meddbase application; here we share the top 7 answers - from speed to security, via pathways and patients, our team have a few features that stand out as making Meddbase the best EHR platform available.

1. Superior Speed

'I love how fast the Meddbase application generally is. We always get comments saying “is it really that quick?” - and yes, is it. And it stays fast even with a vast amount of data. Seeing how snappy the main side by side diaries are for our largest customers' data load always impresses me. None of our competitors ever come close to it.'

2. Right Data, Right Place, Right Time

'The best thing about Meddbase is the application's ability to put the right information in front of the right person at the right time using the pathways system, referrals and task management, which all allow data to be shared and moved between the people that need to see it, while remaining safe and secure. We let clients manage those data flows as they need to which accomplishes all sorts of goals and aligns with our own philosophy and values.'

3. Secure Document Sharing

'Meddbase's secure document sharing is a simple, elegant solution to a common problem that might otherwise lead our customers to spend a lot of money on a standalone solution  - or even take the easy way out and do something less safe and secure. Meddbase document sharing makes collaboration easy and ultra secure at the same time.'

4. The Flexibility of the Cloud

'Being a cloud-based system is the biggest plus for me when I compare Meddbase to other software systems I have used when working overseas. The last few years have made this benefit even more valuable, but the ability to configure a system that allows practices to be informed at all times and not be limited to being in a single location, ultimately provides better care for their patients. It’s also an extremely flexible system that allows clients to customise the application to suit their needs, and not be limited to out of the box designs.'

5. Perfect Pathways

'These are a smart and powerful way to drive process forward in a consistent and quality-assured way.

Meddbase pathways offer functional breadth in enabling a wide range of actions from sending a questionnaire, through uploading a document to booking a process. Control in defining the relative timing of when tasks should be done. Wide engagement in being able to allocate tasks to roles, patients and employer managers. All of this is capable of being elegantly wrapped together within a single workflow.'

6. Pertinent Patient Questionnaires

'Meddbase allows patient questionnaires to be automatically triggered by appointment bookings, streamlining an otherwise manually-initiated task. The appropriate questionnaires can be matched to a specific appointment type, ensuring that the right questions can be asked in the right appointment context.

This enables the patient to take control of answering questions at a time to suit them and forms part of a smooth information flow on completion to become part of the patient record available for clinician review. In other words convenience for the patient, and convenience for the doctor.'

7. Superb Slot Finder

'When booking an appointment, the Meddbase slot finder provides a simple tool with a compact set of steps to facilitate making an appointment booking.

Even within this procedural simplicity, it still offers a superb set of filters to help find the best appointment slot for the patient - meaning speed and thoroughness are both achieved.'

Of course these 7 superior features of the Meddbase electronic EHR are just a small selection of the impressive functions on offer. Each of our customers have their own hero Meddbase features that save them countless hours of administrative time, help them give better care to their patients, and facilitate their business processes.   If you'd like to join the thousands of clinicians and medical staff all over the world who use Meddbase, get in touch with our sales team at [email protected] or call +44 (0)20 7482 6290.

Employee Health Record Solution Secures £2.25m Investment to Expand Online Platform
October 8, 2021

London, October 8th 2021

Employee health record solution secures £2.25m investment to expand online platform

Medical Management Systems (MMS) will use the funding from the independent asset manager BOOST&Co to develop its online platform and secure new contracts with international organisations. Medical Management Systems Ltd (MMS), the software company behind the UK’s leading online employee health record solution, Meddbase, has secured a £2.25m investment from the alternative lender, BOOST&Co. Beginning its journey with a single office in north London more than 20 years ago, Meddbase now operates globally, allowing healthcare professionals to securely carry out patient-led services using any web-enabled device. To date, the software has processed more than 16 million patient records and in 2021, holds over 900 million patient appointments, processing more than £1 billion in revenue for its customers. The investment from BOOST&Co will enable MMS to continue to develop its practice management and patient record system, as well as expand the online platform’s capability to secure contracts within new geographical markets and verticals. Alongside this investment, the product has also been named as a finalist for Healthcare Technology Provider of the Year in the 2021 Health Investor Awards. BOOST&Co has chosen to invest in MMS due to its superior product and extensive track-record with reputable customers such as UnitedHealthcare, Bupa, and the NHS. It is also anticipated that several development roles will be generated within the business, as part of this investment in growth. Oliver Reece, principal at BOOST&Co says: “We’re delighted to be able to provide this support for MMS and are excited to work with the team through this next chapter of their journey. MMS represents a great example of how investment can accelerate growth and we are pleased to support the business as it expands internationally and pursues a strategy that is clear and well thought through.” Will Temple, Managing Director at MMS says: “Since 2004 we have been pioneering the development of cloud-native systems capable of managing every aspect of medical businesses securely online. Our mission to join up healthcare processes, using our market-leading platform Meddbase, has been built on continuous innovation. There is always more work to be done to remain at the forefront of technological advances in healthcare, and this investment from BOOST&Co will enable us to continue to expand the product offering and further grow the business.” About Meddbase and Medical Management Systems Medical Management Systems Ltd is a British software house which began work on Meddbase, its pioneering cloud-native patient record management system, in 2004. The company is fuelled by the simple vision of revolutionising healthcare technology using a SaaS delivery model, and over the last 16 years has created an industry-changing product. Meddbase is the first new entrant to the UK's NHS GPIT Futures Framework in over 12 years, and the only online supplier on the catalogue. For more information on Meddbase, visit Meddbase.com. About BOOST&Co BOOST&Co is a leading provider of growth capital for innovative, fast-growing UK SMEs. The independent asset manager, which offers loans of £2m to £10m, covers all sectors, with a strong track record in TMT (technology, media and telecommunications). The lender has offices in London, Manchester, Bristol, Cambridge and Cape Town, with additional dealmakers in Birmingham, Reading and Leeds. It manages funds on behalf of large institutional investors, including insurance companies and pension funds. For more information about BOOST&Co, visit boostandco.com  

Meddbase on TechRound: Top Tips for Startups on How to Approach PR
August 10, 2021

Meddbase Head of Communications Jaillan Yehia has been quoted in a feature on Tech startup website TechRound, covering on the best way for new startups in the technology industries to approach their PR.  Read the full article on TechRound.

PR Secrets Revealed: Top Tips for Startups on How to Approach PR

“Not all tech companies have the budget or the bandwidth to hire a dedicated PR agency in the start-up phase, but that doesn’t mean they can’t approach their own PR with the same professional mindset – and basic toolkit – an agency would use. Firstly, never underestimate the number of times you will field the same questions about your technology product or service. However small and busy your team is, make an effort to write a set of key messages that define your points of difference, as well as the answers to all the obvious questions you expect to be asked in your first years of business. Doing this up front means you can reach for the same carefully crafted answers whenever a PR opportunity arises. Secondly, remember how important it is to state the obvious. Create a boilerplate about your organisation and add it to any corporate communications; not unlike an elevator pitch this is a short statement summarising your company and offering, so you don’t leave anyone guessing. Spending time on these PR basics in the start-up phase will save countless hours of work later and define your brand from day one, ensuring a clear and consistent message which can be finessed as your business grows.”

Jaillan Yehia Head of Communications, Meddbase

 

Choosing A Webcam For Telemedicine: Our Top Tech Buying Tips
June 21, 2021

Given the additional reliance we have all placed on tech devices since the start of the pandemic, your thoughts may well have turned to tech upgrades for your practice or home-working setup. The huge spike in remote working means that webcams have become a highly sought-after tech accessory across in all industries, selling out and being subject to surge pricing in the early days of Covid-19. Within healthcare the importance of a reliable high-quality webcam that enables your patients to feel comfortable and connected to you, as if you were in the consultation room with them face to face, has become even more pronounced. Our customers often ask us for recommendations for a specific webcam that will work well with our Vidyo Telemedicine integration, so we thought today we would offer some general tips on choosing a webcam that is suitable for telemedicine and to help demystify some of the surrounding jargon. After all, we know you have plenty more important tasks than researching frames per second, or screen resolution during your working day. When it comes to selecting a new webcam, there are two key numbers that are going to be thrown around in the specs, whether you're shopping on online or in store, and those are FPS (Frames Per Second) where you'll see numbers like 24, 30 or 60 listed, and Resolution which is slightly more confusing, as the format of this number changes and options include 480 and 720 to 1080 through to Full HD (1920 x 1080p). These days you can get 4k too - that's not much use for consultations, and designed more for professional content creators, but if you're running webinars, a YouTube Channel or sharing your expertise online it could be an option. 

Choosing A Webcam for Telemedicine: Consider FPS

This is how many individual pictures your webcam processes and displays every second. Put simply, the higher number is going to be better, and will result in a smoother video stream; the last thing you want is looking like a slideshow or freeze during your patient consultation. 
Frame rate/fps  Notes 
24  Supposedly the highest that the human eye can distinguish, in our experience it’s a good minimum to set, anything less is not good enough 
30  Many webcams fall into this realm, and it will work for most use cases 
60  Pretty high end for a webcam, if you’re looking for a professional experience and are willing to spend the extra, this is what to look for 
60+  You won’t get much benefit from anything over 60fps, unless you’re planning to use your webcam for creating high quality video content as well as consultations
 

Choosing A Webcam for Telemedicine: Research The Resolution

Resolution  Notes 
480p  This is the resolution in which DVDs were originally released. Today this would result in you feeling in need of a consultation - with an Optician  
720p  Was once called ‘HD’ – now it’s a barely decent minimum resolution for webcam and most built-in laptop cameras are at this resolution 
1080p  Also known as Full HD this is a ‘premium’ choice but fast becoming the accepted standard
4k  You won’t get very much benefit from spending the extra to get this feature when it comes to consultations 
'This doesn't apply to me, I recently upgraded my laptop / desktop computer, so I don't need a separate webcam' you may think. Well, the surprising thing about webcams is that even the most up to date PC, Mac, laptop or Macbook isn't guaranteed to have the webcam quality you would expect - many carry specs that haven't been updated for a decade.
For example even if you invested in the latest Macbook Air  - one of Apple's best-selling devices - you will still be stuck with a less than ideal 720p built-in camera. To put that in context, this flagship laptop has a sub-par built-in camera when compared to an iPhone 11, iPad Pro, or even Samsung's previous generation Galaxy S20 phone. In 2021 you could easily be using the same camera technology in your brand new laptop that you would have been using if you were innovative enough to run virtual consultations on your old laptop back in 2011. Windows users are in the same boat, with most PC's and Microsoft laptops sporting mediocre camera technology from the era before Zoom and Teams calls were a common feature of the modern world. This is easy to rectify by upgrading, and selecting a webcam by one of the respected webcam manufacturers, such as Logitech or Microsoft - though many other manufacturers are competing in this growing market. And while you're comparing refresh rates, and resolution, remember to also consider these other factors: Sound: You can have the best picture in the world but if the sound on your consultation is echoey, tinny, or difficult to decipher, you are going to run into problems, and unhappy patients. Depending on your exact working set-up, you maybe want to consider a webcam with a built-in microphone, ideally with ANC  - active noise cancellation - so you can achieve a natural and distraction-free sound quality. Working Hours: Many webcams struggle in low light, meaning if you specialise in after hours appointments you may have a very grainy picture. Outdated webcams can also suffer, offering blurry images. Screen Placement: When using a built-in webcam, the angle of your computer screen dictates the angle of your camera - this may not necessarily be the ideal angle for both note-taking and seeing your patient properly. A separate webcam, perhaps with a tripod, could give you far more flexibility. Wide Angle: In some circumstances, especially where multiple participants are involved in a consultation, you will have more options if you choose a wide-angled webcam. Plastic vs Glass: Look out for a glass lens as this will always be better quality, produce crisper images and be more durable than a plastic lens which is a telltale sign of a budget product. Patient Privacy: Accidentally leaving your web cam on could be potentially embarrassing for most of us, but in a medical setting the importance of a secure and foolproof method of ensuring your webcam is off when you think it is, cannot be underestimated. An LED indicator that lets you know when the webcam is active is optimum, and some devices offer a built-in cover meaning it would not be physically possible to record, which is ideal for those running a combination of Telehealth consultations and in-person patient appointments from the same physical office. Internet Speeds: Even the best resolution and FPS on the latest webcam will become irrelevant if your internet connection - or that of the patient you are video calling - is poor.

Do You Actually Need A Webcam For Telemedicine?

And finally - just because you need a webcam, doesn't mean you actually need to buy a device labelled 'webcam'. That's because modern mobile phones, GoPro's and various other camera-ready devices are already equipped with the high-end camera tech needed to run virtual consultations, you often just need the software, or cables to connect them to your existing setup.

About Meddbase Telemedicine and Vidyo

Meddbase's partner, the VidyoConnect service, supports Telemedicine calls at a resolution up to 4K (3840 x 2160) though that is always based upon various specifications, such as available bandwidth, device computing capability, and device display resolution as well as third party compression and devices.
If you'd like to see our Telemedicine Software in action, or learn more about our web-native Practice Management Software, book a demo, or call our sales team on 0207 482 6290.
   

Why We Value User Feedback: Implementing UserVoice In Meddbase
June 17, 2021

In this blog post Meddbase Product Owner Sam Wood Explains why we value user feedback - and the story behind Meddbase's decision to implement UserVoice to gather more direct feedback from our customers. User feedback is important for any software company and for healthcare software such as Meddbase, that feedback is especially important. Hearing directly from our users is one of our most crucial sources of information, helping us to shape and drive the direction of our product. We value user feedback because it helps us to ground the decisions we make about which features and functions to prioritise in the development process in real world experience felt by our end users. There are lots of ways that we use the feedback we get from customers, and user feedback helps us to add context and detail to evergreen questions that remain front of mind as we work on adding features and finesse to our platform. Those questions are:

The Value of User Feedback: Who Uses Meddbase?

It’s very easy for a software company to make assumptions about who their users are, and it's also very dangerous. User feedback is an important part of making sure we don’t fall into the trap of taking our own assumptions at face value. Identifying exactly who your users are is critically important when developing software; the more accurate and detailed a picture we can build up of who our users are, the better informed we become about which features to develop, in which order, and how those features should look and feel to make that specific audience feel comfortable. By actively soliciting user feedback directly from customers we can get a far more accurate and three-dimensional sense of who they are and what roles they are performing within our client's organisations.

The Value of User Feedback: What Problems Are Our Users Facing?

Perhaps just as obvious a question on the surface but getting pinpointed user feedback lets us know which areas of the product and precisely which processes, our users are having issues with. We can take this further with more feedback as this enables us to pick out patterns and underlying issues that are much easier to spot from a high-level vantage point than when you are at the coal face of developing a product, and focused on the finer details. Often, we can uncover small inefficiencies that no individual person or user would ask us to make changes to correct, but by crowd-sourcing the wisdom of your wider user base some necessary changes become glaringly obvious. This result is only really possible if feedback is democratised to the point that anyone can give feedback if they are motivated to do so, and the barriers to doing so remain very low. Getting feedback directly from users gives us visibility on problems that customers are facing which we might not otherwise be aware of. As the world of digital healthcare changes, we of course try to keep abreast of all the changes that we should react to within the product, but there is simply no substitute for hearing directly from the mouths of those who are living with those changes day to day.

The Value of User Feedback: Why Are Users Choosing Meddbase?

Healthcare is a sector which is still relatively uncomfortable with technology when compared to other industries. This is definitely changing and currently that change is happening apace - and it is documented that a sea-change in attitudes to technology has been accelerated by Covid-19. With this fast-moving aspect to the health-tech industry it can be surprising which workflows and processes our users expect our software to automate, streamline, solve or facilitate, so we need to keep a close eye on which features are resulting in customers coming to us. To give a very straightforward example, the users choosing Meddbase due to our Telemedicine offering spiked in March 2020, but not all reasons for users choosing your product will be as easy to document as a global pandemic resulting in the need for remote consultations.

When It Comes To User Feedback, You Don't Know What You Don't Know

There is a particular set of intangible information that it’s hard to specifically ask people to give us information on; the things we don't know are an issue. Often the things that come up in customer feedback surprise us, and things that seem so mundane as to be almost invisible to the people using the software can, when pressed, be the areas in which they most wish to see change. Direct user feedback is a great source of both qualitative information and quantitative data that we can mine, to make sure we understand what our users are asking us to help them with. We want to make clear and informed decisions about the direction of the product and we don't want to work blind and guess which business challenges to solve next with our software - and more importantly - in which order. Sometimes we’d be right, but often without user feedback we’d find ourselves releasing features which don’t solve the problems that really matter, or worse, which create new problems. Ultimately, a good product owner will take on board a combination of these user equations - the Who, What and Why. And to complete the narrative, we need to involve two more variables in the feedback loop: When and How.

When and How Does User Feedback Matter?

When is an easy one; all feedback has a shelf life, and some is incredibly time-sensitive (for example feedback around our Covid Screening programme) but taking a snapshot of feedback and then closing the doors is of very little use. We need to constantly be asking for the most up to date problems, wants and wishes of all our users to keep the compass pointed North and make sure we’re up to date with the industry in general and our customers specifically. How has historically been the hardest question to answer, and getting it right is a constant work in progress. Ultimately, any interaction with a user is an opportunity to gather feedback and it’s always useful to gather that ad-hoc feedback when the opportunity presents itself. We’ve tried lots of ways in the past of gathering feedback and storing it internally, keeping it up to date with diligent note taking and curation. These initiatives always had limited scope and usefulness though because they relied on so many things happening in order to make them work properly. Having more steps required ultimately leads to more potential ‘leakage’ of feedback from the system. In a bid to remove steps from the process, and therefore opportunities for the feedback to get lost in the system, we’ve moved to a direct, open and democratic method of gaining, sharing and prioritising user feedback: UserVoice. Since launching UserVoice to our customers in May 2021, we have already heard from users that we wouldn’t normally hear from, and gained insights into problems that they are facing that we might not have known about by gathering feedback via traditional routes. Going forward, we are making our UserVoice platform a core pillar of our Product Backlog Prioritisation process and will be working to build engagement with our users through this platform to give them insight into what direction we are taking the Product, and how we’re using their feedback to help shape that direction. If you're a customer who would like to leave any feedback, please sign up to Meddbase UserVoice. If you'd like to read more from our product team, check out Sam's blog post on Case Management.  

Leading UK Healthcare SaaS Provider Meddbase Expands Into Canada
May 24, 2021

London, May 24th 2021 - Meddbase, the UK's leading cloud-based EHR platform, has signed ELNA Medical’s Medicentres clinics as its first Canadian client, adding the largest group of primary and specialty care clinics in Canada to its growing healthcare customer portfolio. Meddbase has been offering a pioneering cloud-native software package to private healthcare businesses for over 16 years, and increased demand for its product in the UK and overseas is now leading to international expansion into new markets and territories, including Canada. ELNA Medical is a network of 56 primary, specialty and occupational health care clinics, leveraged by advanced technologies. More than 800 medical professionals provide high-quality care in person and through telemedicine to more than one million Canadians and 1,500 organisations each year. Its clinics outside of Quebec, including their occupational health clinics are under the Medicentres banner. The Meddbase system has been implemented in the latter’s occupational health clinics. Will Temple, Managing Director of Medical Management Systems, the company behind Meddbase, comments: 'We are delighted to begin our expansion into the Canadian market by working with ELNA Medical, who share many of our own core values, and embody our vision to deliver first rate joined-up healthcare services seamlessly through technology across multiple locations. We welcome the opportunity to build on the Meddbase product with additional data hosting locations such as our new Quebec data hub, as well as increased international functionality such as multiple time zones and language support. We look forward to continuing the positive working relationship we have built with the team at Medicentres.' Wayne Samuels, General Manager of ELNA Medical’s Medicentres clinics adds: 'Our objective as an organisation is to persist in providing convenient and quick access to high quality care to our patients and corporate clients across the health spectrum, including personalised and preventive medicine. When seeking the ideal software suite, we turned to Meddbase and have found the implementation of the system to be excellent. Their experienced team has been flexible, organised, and well-prepared and we are excited to continue the rapport we have built with Meddbase as we work on further functionality and roll-outs.' About Meddbase and Medical Management Systems Medical Management Systems Ltd is a British software house which began work on Meddbase, its pioneering cloud-native patient record management system, in 2004. The company is fuelled by the simple vision of revolutionising healthcare technology using a SaaS delivery model, and over the last 16 years has created an industry-changing product. Meddbase consists of 15 million lines of code, holds over 900 million patient appointments, and has sent over 20 million appointment reminder texts. Meddbase is the first new entrant to the UK's NHS GPIT Futures Framework in over 12 years, and the only online supplier on the catalogue. About ELNA Medical ELNA Medical is a Quebec-based company that brings together the largest network of medical clinics in Canada, with over 800 medical professionals in 56 primary and specialty health care and occupational health clinics. Active since 2016, it provides primary and specialty health care covered by public health care insurance plans. True to its mission and innovative spirit, ELNA is committed to making a meaningful contribution to the health and well-being of every patient by providing personalised, easily accessible and exceptional-quality medical services, all supported by leading-edge technologies. ELNA Medical is associated with CDL Laboratories, a leader in the private laboratory industry in Quebec.  

Meddbase Named A Finalist at the HealthInvestor Awards 2021
May 19, 2021

London, U.K., May 19th 2021 - Leading online practice management system Meddbase has been named a finalist at the HealthInvestor Awards, in the category of Technology Provider of the Year.

The cloud-native software platform has been shortlisted on the basis of its ground-breaking work on an NHS-compliant integration designed to enable public and private sector healthcare organisations to share digital patient records for the first time. The award nomination highlights Meddbase’s unique vision for interoperability within healthcare technology, and commitment to capturing all aspects of the patient journey within one secure online platform. Meddbase’s Chief Information Officer and NHS Programme Lead Rebecca Trewinnard explains: ‘We have worked with NHS Digital to integrate some of Meddbase’s most exciting and pioneering private sector functionality with NHS public health, and create a breakthrough in integrated care records which is an absolute industry first. The development of this solution, offering independent GPs the ability to view their patients’ NHS records, will facilitate a more joined up approach to patient care.’ She continues: ‘Phase Two of our work allows independent GPs to access, read and act upon the NHS patient record and crucially to send information and documentation directly back to the NHS patient record itself. To see this achievement acknowledged with a HealthInvestor Award nomination provides welcome recognition of our team’s collective hard work, tenacity and determination to drive the industry forward via improved technology.’ Speaking about the full spectrum of Meddbase's project work with the NHS Meddbase Managing Director and Co-founder Will Temple comments: 'We believe that facilitating digital healthcare transformation is vital if we want to see advancements in technology translate from private healthcare to public healthcare.  As a healthcare technology provider we are committed to designing and building integrations to enable the joining up of healthcare data. Being named as a finalist for HealthInvestor's Technology Provider of the Year is an honour shared by the entire Meddbase team, as well as those working alongside us at the NHS.' The award winners will be announced at an event at the Grosvenor House Hotel in London on 13th September 2021. For more details about the awards and finalists visit the HealthInvestor Awards website.

About Meddbase and Medical Management Systems

Medical Management Systems Ltd is a British software house which began work on Meddbase, its pioneering cloud-based patient record management system, in 2004. The company is fuelled by the simple vision of revolutionising healthcare technology using a SaaS delivery model, and over the last 16 years has created an industry-changing product. Meddbase, consists of 15 million lines of code, holds 900 million patient appointments and has sent over 20 million appointment reminder texts. Meddbase is the first new entrant to the NHS GPIT Futures Framework in over 12 years, and the only online supplier on the catalogue

Meddbase and the NHS: Supplier Update Q1 2021
April 15, 2021

Meddbase and the NHS: Our NHS Programme Updates  As you may be aware, here at Meddbase we have been working with NHS Digital for a number of years on a variety of projects to integrate some of Meddbase's functionality with NHS public health records. These projects include the development of a fully compliant solution offering independent GPs the ability to view their patients' NHS records, facilitating a more joined up approach to patient care. We've also been working on a follow-up phase to this work which will allow independent GPs to send information and documentation to the NHS patient record, as well as advancing our Meddbase Lite offering, and continuing to test NHS adaptors, to facilitate interoperability. Here we will update you on the progress of each of these projects, and summarise their aims and benefits as well as their timelines. GP Connect Update The development of the Meddbase GP Connect service, connecting private GPs with NHS primary care providers, is set against the backdrop of the CQC report on Private Hospitals that highlights the need for independent GPs to be able to access their patient's NHS records. This is key to improving clinical safety  - especially in relation to prescribing and allergies. We are happy to announce that this project is on track and we will be ready to pilot phase 1 in Spring/Summer 2021.  Phase 1 functionality allows a private GP to view their patient's NHS record within Meddbase, once consent from the patient themselves has been gained. We are also working behind the scenes to build on this work with a Phase 2, which we call the ‘Send Document’ phase. This will allow the GP to send any documentation, in PDF form, to the patient's NHS GP. This information can then be stored within the patient's NHS record and accessed when needed by their NHS primary care practice. Meddbase Lite Update We are also finalising the compliance process with NHS Digital on our Meddbase Lite product, which should be available on the NHS Buying Catalogue in July 2021. This will make Meddbase the first new entrant onto the catalogue in over 12 years, and the only cloud-native supplier. Meddbase Lite offers NHS organisations access to any patient's medical record on the Spine, offering the flexibility to provide care to patients who are not registered with your practice or who have not previously received care from your organisation.  Access will be via soft token smartcards. NHS-compliant access to the 'SPINE' means you can review the patient's medical record, and notes can be taken during the consultation and saved directly into the patient record. Safeguards are in place, as all activity is fully audited. This enterprise appointment solution also offers a sophisticated telemedicine component which has been piloted successfully with our private sector client base. We are continuing to work through the NHS's rigorous capability compliance process and have so far gone through compliance for two of the capabilities, those centred around resource management and referral management, and have passed. As we look forward to the rest of 2021 we will continue to work alongside the NHS to fulfil the various capabilities.
National Adaptor Integration Test Partner Programme Update
As part of Meddbase's ongoing NHS Programme we are continuing to work as one of the National Adaptor Integration Test Partners. This is a research and development programme which is aimed at addressing the issue of legacy technology and APIs used by the Spine, and the challenges faced by new market entrants who are looking to integrate with the Spine and offer services to the NHS. Meddbase is one of only two national test partners who are laying the groundwork by testing these adaptors, thereby unlocking the potential for new market entrants to access the NHS APIs and help diversify the market and facilitate digital healthcare transformation. This work is on track and due to end in April 2021. For more information on the work Meddbase is doing alongside the NHS visit the NHS page of the Meddbase website, read our news section and Meddbase blog, or book a demo.  

Meddbase on Netsuite.com: 5 Questions for Tech B2Bs Considering the Subscription Model
February 16, 2021

Meddbase's Managing Director Will Temple talks to Oracle Netsuite about the increased demand for and benefits of subscription-based software, and takes a look at what makes a product subscription-worthy. Read the full article on the Netsuite website.

Will Temple, Managing Director, Meddbase, talks about the Logistics of the Subscription Model

'Meddbase started in 2004 and found its subscription niche relatively simply. The opportunity was the custodial ownership of data for healthcare. In the UK, that’s a huge inherent risk — and health organizations consequently do not want to own the processing nor storage of data. Meddbase processes, manages and stores this health data and deals with retention, deletion backup and other tasks specific to data in the industry. “Health organizations want [external] companies to deal with [the processing part of the data], so we got into that quite early on,” said Temple. “... We take it off of the organization and do it for them, so it’s a very obvious service we’re providing. There’s no way you would look at it and think that you would buy it once, because it’s a continual service.” When asked to name just one best practice for companies beginning a subscription offering, Temple answered concisely: Invest in the customer and their loyalty throughout the lifecycle.'    

Managing Director’s New Year Message 2021
January 8, 2021

Managing Director's New Year Message 2021

It has been 10 months since I wrote an open letter to you, as we all entered the unchartered territory of lockdowns for the first time and as leaders of large and small businesses up and down this country and around the world addressed their clients' new concerns.

I could not have imagined that I would be writing a similar statement at the start of 2021, to reassure you of our continued commitment to support your businesses and patients in these difficult times.

As a cloud technology company specialising in clinical solutions to serve healthcare organisations across the globe, in private, corporate and NHS medicine, the Meddbase team have been focused on assisting our clients and their patients in a number of ways since March 2020.

We have scaled up our telemedicine solution and increased our staffing levels to support change and additional demand. We have also integrated a unique Covid AG screening programme into Meddbase as a direct response to the pandemic.

These programmes and initiatives, we are proud to say, have made a real difference to the organisations and individuals with whom we work.

Given the continuing demands across the sector, especially for remote working solutions, we are confident that we are well placed to continue with all our workstreams uninterrupted in 2021 irrespective of lockdown status, and can offer 'business as usual' even in such unusual times.

My message for January 2021 is simply a renewed commitment, on behalf of every member of the Meddbase team, to always offer you practical, tangible and actionable solutions and advice, backed up by our specialist knowledge, and to be your trusted partner in overcoming the latest challenges.

Best wishes for a happy, and above all a healthy, New Year.

Will Temple
Managing Director
Medical Management Systems Ltd

Learn more about Meddbase

Meddbase Portfolio Delivery Manager Joins Faculty of Clinical Informatics 
December 10, 2020

Meddbase Portfolio Delivery Manager Rob Nobrega joins the Faculty of Clinical Informatics 

Ahead of the Faculty of Clinical Informatics' AGM on December 15th 2020, Meddbase announces its Portfolio Delivery Manager Rob Nobrega has been accepted as a member of the well-respected professional body for informaticians in health and social care.

The faculty shares the Meddbase vision to support safe, effective and efficient health and social care through excellence and innovation in clinical informatics, as well as advocating for the inclusion of clinical informatics in core clinical training. As the industry tackles the challenges of recovering from the pandemic, improved design, development and delivery of health and care information systems will become even more vital.

Rob Nobrega comments: “I am delighted to be accepted as a member of the Faculty of Clinical Informatics, especially at a time when informatics has been called upon to play a pivotal role in overcoming the biggest health challenge of our lifetime. I am certain the faculty will continue to make a positive impact and I welcome the opportunity to be involved with the work of the FCI encouraging further advances in the health informatics sphere.

Rob adds: "I look forward to attending the Annual General Meeting on December 15th 2020 and very much hope the insights gained here at Meddbase, alongside my pharmacy background, will allow me to contribute to the work of the faculty going forward.”

About Meddbase and Medical Management Systems

Medical Management Systems Ltd is a British software house which began work on Meddbase, its pioneering cloud-native patient record management system, in 2004. The company is fuelled by the simple vision of revolutionising healthcare technology using a SaaS delivery model, and over the last 16 years has created an industry-changing product. Meddbase consists of 15 million lines of code, holds over 900 million patient appointments and has sent over 20 million appointment reminder texts. Meddbase is the first new entrant to the NHS GPIT Futures Framework in over 12 years, and the only online supplier on the catalogue.  

Meddbase in Management Today: Is Business Trip Culture Gone For Good?
December 8, 2020

Meddbase's CEO Hossein Noshirvani speaks to Management Today, along with cross-industry business leaders, to reflect on the changes to business travel brought about by the pandemic. Read the full article on the Management Today website.

HOSSEIN NOSHIRVANI, CEO, MEDDBASE

'While don’t miss every flight - and I’m happy to avoid the jet lag - I do miss the return flights home from business trips, because they provide the perfect thinking time and environment to reflect on and digest the developments resulting from the trip itself. 

Those flights offer a completely unique time out from day-to-day life; when else do you have hours on end to work on pitches, strategize or just edit your meeting notes in complete silence, with no phone calls or interruptions?

Plus, it’s clear to clients just how much we value their business when a meeting warrants taking a transatlantic flight - and now that those journeys are so rare, I'm finding I relish them all the more. So no, I won't be tearing up that frequent flyer card just yet.'

Meddbase in Management Today

Meddbase on Jump.Work: 7 Interview Questions To Ask Employers During Covid-19
November 25, 2020

Meddbase Head of HR Sarah Cape has been quoted by Jump.work about the way candidate questions have changed during COVID-19.

“What impact has Covid-19 had on the Company?”

When entering a new role, it’s important you understand the condition that the company is currently in.

Especially if you end up being successful in more than one position – if you’ve got the choice between a company that’s struggling and one that’s booming as a result of Coronavirus, this will likely be a massive factor in your decision making process.

Of course, this is a great question to ask (it made it onto the list right?) However, you can make it even greater.

If you’re really looking to stand out, think of this question as the baseline, and mould it to relate specifically to the job you’re applying for.

“A lot of candidates have asked: ‘how has your business fared during Covid-19?’ The question was interesting initially, but it started to feel very generic after a while.

My advice would be to hone in on the sector and consider the challenges and opportunities which might have arisen in that particular environment.”

Sarah Cape HR Director, Meddbase

  meddbase quote on Jump.Work

Meddbase in Think Digital Partners: Women In Digital – Christine Hart
October 12, 2020

Meddbase's CDO Christine Hart is profiled by Think Digital Partners as part of a series focusing on the career progression of leading women in technology.  

WOMEN IN DIGITAL: CHRISTINE HART

We speak with chief delivery officer at medical practice management software firm Meddbase, Christine Hart, about her life in the military, being the only woman in her work environment for many years, and why she moved into healthcare.

Did you enjoy school? I grew up in a big family of five kids – our house was a pretty loud place – and my dad is a mad scientist type so we all grew up focused on learning and feeding curiosity at home as well as school. It wasn’t uncommon for science experiments and dinner to be cooking in the kitchen at the same time. This gave me the ability to connect academic learning with everyday life and I still do this now with my own son: we often add a science lesson to baking, gardening or taking care of the dog. What qualifications do you have? I don’t find my experience and qualifications are traditional, but I’ve definitely taken the steps to grow and develop to where I am now. I spent 15 years actively deploying technical solutions to hazardous environments, beginning my training in the US Navy followed by time in the Defence Intelligence Agency, growing my experience leading teams and driving larger projects. As a result, I spent many years overseas in very non-traditional environments and working with diverse groups of people. Has your career path been a smooth transition, a rocky road or combination of both? I think my version of smooth or rocky is often different than others’, but it’s definitely been a combination of both. I’ve had a very unorthodox career path for most in my life. Working for the US government I provided technical support that grew into more robust technical projects like building data and operational centres, so I’ve always been focused on delivering IT solutions and leading teams. The work placed me in some very dynamic environments, but also gave me a global view of politics, and a better understanding of world issues and the impact on humans from these strategic decisions. The advantage for my roles in healthcare has been the ability to keep in mind how decisions can impact clinicians and patients. I’ve never been one to back down from a challenge or hard work, I always look at my career and am thankful for the opportunities that have been provided. Of course, there are periods of time that were so exhausting that I look back on them and immediately want to take a nap, but I also know that those are the times where I overcame the most. I spent over half of my career the only female engineer, or the only female full stop, and often delivering to very male dominated groups. There were definitely hard days, but I found that if you are willing to fulfil your role, work hard and be part of the solution, not the problem, then respect will be earned, and respect is key. I never expected to fall into healthcare, but after working for the military, the connection to humanity is similar and the missions are very alike. I need that connection with helping the greater good with a direct, positive impact on people, especially the most vulnerable – our patients. That is who I believe those in the healthcare industry truly serve. I think that we all have hurdles and as a woman, we often have different challenges that don’t translate onto our CVs, but I also know that I wouldn’t be the leader and mother and person that I am without them. If it took a few rocky roads to get me to who I am today, then I’m good with that and embrace it, scars and all. What’s the best career advice you can give to others? I have a few things… Your dedication is a direct reflection of how much you care. It’s much easier to be dedicated and work hard for things that your integrity can get behind. You might not always love your job, but loving what and who you are serving will get you through the rough times. ‘Can’t’ is an excuse to not try harder. Ask yourself how bad you want it, if hard work discourages you, then you don’t want it bad enough. I stopped choosing jobs for money a long time ago, but instead I choose jobs that excite me and the money follows. If you had to pick one mentor who has had the biggest influence on you, who would it be? I don’t know if have had one mentor that stands out, but I’ve been really blessed that people have cared and respected me enough to give me advice. I feel that if they care enough to share their honest thoughts with me, then I need to listen. Advice doesn’t always come from people that you admire or consider to be someone to aspire to, sometimes it comes from subordinates, strangers and even your kids. I think to truly learn from others, you have to be willing to be humble and open minded. perspective. From where do you draw inspiration? I was taught a hard lesson to not overlook life’s little gifts; smell the flowers, enjoy those messy moments with your family, the friendliness of a stranger or time with a pet. By embracing humanity and nature, I’m better able to look past the complexities in our world and focus on the fundamental shared needs of all of us. This gives me focus I need and reminds me not to get distracted by things that aren’t truly valuable. What is the biggest challenge you’ve faced to date? I spent 15 years in war zones, so every day that I get to go home, cook dinner and hang out with my son is, to me, the definition of a good day. I’ve had a lot of really bad days, so I try to keep my bad days in perspective and not let them effect my attitude or how I treat people. What qualities do you feel makes a good leader? Being honest and transparent with your teams, being someone with integrity that they can trust. Embrace your humanity, teach that failure is real and we use it to improve. Set high expectations, tell people that you have faith in them to meet those expectations and teach them how to do so. Don’t be a good leader on only good days. A good leader is a good follower, don’t let your role step on others’ voices or their authority to make decisions. My last thought is to laugh with your teams; you don’t have to be a comedian, but a bit of levity allows them to know that you’re approachable and not always in ‘boss’ mode. From a work viewpoint what has 2020 been like for you so far? Exhausting! Healthcare has made a dynamic shift in focus and delivery within a very short time. Throughout that time of transformation there hasn’t been a way to segregate our family lives from our work lives. As a single mom with a child at home all day, managing online schooling and intensely working through such a stressful time has been exhausting, but I also know that the outcome and improvement in clinical and patient care will change how the world views IT healthcare. Give us a fact about you that most other people wouldn’t know I don’t find that these are things that really come up in conversation but… I’ve been to Formula One and Nascar racing school, and I also went to hand to hand combat and defensive driving school for one of my jobs. I was the engineer manning the systems for the first ever Iraqi and US Cabinet meetings that George Bush attended in his surprise visit to Baghdad in 2005. I once bribed a tour bus driver to drive me (and my team) from Athens, Greece to Skopje, Macedonia, the day after the US announced it was at war with Kosovo. His key concern was that he didn’t have Macedonian currency for the tolls… but I did. I was one of the technical advisors to the current US Embassy in Baghdad while it was being built. I provided technical support to nine different locations in Afghanistan for a year; six of the sites had zero females allowed on compound and I didn’t work with another female for 11 years of my career. I bred, raised, and trained Border Collie dogs as a teenager for money. My first time on an airplane was to go to US Navy bootcamp in Great Lakes, Illinois at 18 years old.  

Caring About Case Management
October 8, 2020

The Meddbase team are releasing a set of changes in the latest system update on October 12th 2020. This includes some big improvements to the way we deal with case management  - along with other referrals from managers in the Referral Portal into Meddbase. The key change for Meddbase users is that every Referral from now on will belong to a case, and that case’s name will be made visible to everyone that needs to interact with it  - from managers and administrators to clinicians. Of course we have published technical documentation for customers which covers in detail how the new feature will work and how it can be configured and used in Meddbase, but here I'd like to talk about why we’re going down this route, and where we think these improvements to case management will take us all in the future.

Why I Care About Case Management

For a long time, we’ve known that our case management workflow, while powerful, was slightly divorced from the working reality of clinical and administrative staff in a couple of ways. Most importantly, although we technically assigned each appointment conducted to a case, there wasn’t really any way for the referring manager to view that, and it didn’t really impact the workflow at all.  This meant that follow up referrals were almost completely unconnected from the referral that they were following up, and it was more difficult than it should have been for a manager, or even a Meddbase user, to see the entire lifetime of a case. Back when I was a Meddbase customer I must confess this irked me, so now I'm on the other side of the fence and am a product architect I’m very happy to have the opportunity to help change this feature based on my own previous real world experience as a user.

How Occupational Health Can be Helped

The fundamental challenge I see with Occupational Health in general, and particularly with Occupational Health software, is making it easy for managers and employees to engage with the service, and these changes to Meddbase are just one part of the overall plan we have to facilitate that engagement. While it’s all well and good to explain the myriad benefits of Occupational Health, if the processes and software used aren’t easily grokkable  - that is if they're not intuitive for the user without extra explanation - then people just won’t use them and those benefits simply evaporate. To that end, we wanted to make sure that the processes we asked people to follow when using the software matched the real-world processes as closely as possible What we hope this will mean for our customers is higher levels of engagement from their clients' staff, with less effort required to drive that engagement. And we want to build on that mantra going forward:

"software should be supporting the processes and people involved in Healthcare, not putting barriers in their path or dictating artificially complex workflows for no benefit."

This also marks the start of a renewed commitment to Occupational Health as a sector on our part here at Meddbase - and with Meddbase being such a process-driven application, Occupational Health has always been a good fit for our product. Looking forward I can see a lot of areas where we can do even more to help improve the health and wellbeing of the workforce as well as providing time and effort-saving solutions to administration and clinical teams.
If you'd like to read more from Sam, check out this blog post about Meddbase implementing user feedback in the form of UserVoice.

Meddbase Named As A Finalist in the HTN Awards 2020
September 30, 2020

London, U.K., September 30th 2020 - Leading online practice management system Meddbase has been shortlisted for an HTN Award.    

The SaaS software product has been named a finalist in the 2020 Health Tech Newspaper Awards in the category of Most Promising Pilot, with a telemedicine project carried out for client HCA Healthcare UK.

The virtual consultations pilot phase saw Meddbase provide the capability for HCA doctors to continue to work remotely in the early months of the pandemic.

“We couldn't be more proud of our team for the hard work and focus that was put into delivering this crucial project under extremely challenging circumstances and to exceptionally tight deadlines,” said Managing Director and Meddbase co-founder Will Temple.

"Being named as a finalist gives much deserved recognition to the dedication of our team, as well as to those working alongside us at HCA Healthcare."

The award winners will be announced in a virtual awards evening on October 22nd 2020. For more details about the awards and finalists visit the HTN Awards category page.

About Meddbase and Medical Management Systems

Medical Management Systems Ltd is a British software house which began work on Meddbase, its pioneering cloud-based patient record management system, in 2004. The company is fuelled by the simple vision of revolutionising healthcare technology using a SaaS delivery model, and over the last 16 years has created an industry-changing product. Meddbase, consists of 15 million lines of code, holds 900 million patient appointments and has sent over 20 million appointment reminder texts. Meddbase is the first new entrant to the NHS GPIT Futures Framework in over 12 years, and the only online supplier on the catalogue.  

3 Things To Think About Before Changing Healthcare Software Provider
September 28, 2020

So you’ve decided to update or upgrade your EHR software, or to finally move away from pen and paper and digitise your patient records.

Perhaps your goal is to streamline your back office functions and administration processes – especially given the additional complications created by the sudden rise in remote working brought about by the pandemic. Your main focus may be on improving patient care in ways that are specific to your practice. Both are equally valid reasons for considering a software move, and both are goals we are equally committed to here at Meddbase. Changing software in any industry can be somewhat disruptive to your staff, and to your organisation as a whole, and in a healthcare context it’s vital that the process is expertly managed to avoid common pitfalls. As a software house we of course want to promote the benefits of moving to our software, but we always advise that it’s done for the right reasons and in a carefully considered manner. This is about long term success: it’s a marathon not a sprint. That being said the first thing I want to give you, which may seem odd coming from the CEO of a software company, is a key reason NOT to switch software; and that reason is frustration. At some point every client will have some frustrations with their current service providers. Short-term frustration alone is no reason to switch: no software solution is a magic bullet, and few products will ever do everything you want, the exact way that you want it, right out of the box. But if you believe your frustration marks more than just a speed bump in an otherwise smooth road, or if you’re experiencing a consistent lack of functionality with your current provider - or if you have simply outgrown your current solution - then you know it really is time to prepare for transition. The 3 Points To Consider Before Changing Your Healthcare Software

1. Prepare your PEOPLE

The most successful Meddbase implementations are championed by the people involved. When you’ve got commitment from your staff and leadership to see the project through to completion, when you know it’s not necessarily easy to implement new software, but you’re aware that the short term pain will produce long term gain, when you can identify team members who will be internal leaders, and when there’s a person or a team within your organisation who can gather the necessary data, and be catalysts for change - then you know you are ready as an organisation to upgrade your software.

2. Take your TIME

Figure out when the best time to change software would be for YOUR business. For example if your business is cyclical, consider timing the go live date to tie in with the natural slowdown. Changing software is a process that’s best planned ahead of time to minimise disruption. As part of the planning stage, and right at the start before you even set a timescale, check if you are under contract with your current provider, and make sure you give yourself enough time to switch. Depending on the complexities of the conversion to Meddbase and the amount of consultancy you need, the process may take anything from weeks to months, so knowing your previous contract end date will help dovetail the transition.

3. Clean your DATA

Changing software is also a good opportunity to clean up your database, remove duplicate files and examine and streamline your workflows; don’t waste that unique opportunity to redesign the way your business operates. And finally here’s a simple exercise to leave you with:

Define Your Current and Future Software Needs

Make a list of what you like and don’t like about your current provider, along with a list of what you believe you’ll need most from your practice management software in future. This part is key because changing software is about future-proofing your organisation so that your capacity to serve patients and build your business is propelled rather than curtailed by your software choice. If this all sounds daunting, feel free to contact us anytime - our team can sit down with you to help. We understand that you may already have a detailed road map for your business, and we are happy to help you navigate.    

Meddbase in HTN Health Tech Newspaper: Health tech experts reflect and share learnings
September 23, 2020

Meddbase's Managing Director Will Temple speaks to HTN along with health and tech experts from across the industry to reflect on key learnings this year. Read the full article on the HTN website.

Will Temple, Managing Director, Meddbase

The last few months have taught us to balance ideals with reality, and we learned just what our teams can accomplish when faced with a historic challenge. At Meddbase we’ve been working on complex and highly nuanced healthcare development projects for over 15 years but Covid has highlighted the truth in the old adage ‘perfect is the enemy of good’. Tasked with scaling up our telemedicine solution virtually overnight we had to stop asking ourselves ‘what’s the perfect way to do this?’ and instead ask ‘what’s the fastest way to do this – without losing our passion for quality?’ Not being able to wait for the right moment or the ideal way to deliver a project forced us to focus on one goal: simple, secure, swift delivery of the service being asked of us.  

Meddbase in ValueWalk: 3 Popular Questions During A Virtual Interview
September 9, 2020

Meddbase Head of HR Sarah Cape has spoken to ValueWalk.com to share her views on preparing for virtual interviews during COVID-19. Read the full article at ValueWalk.com

What are your biggest weaknesses?

Sarah Cape, Head of HR for Meddbase, shares her tips; “If you’re worried that you’re not qualified enough for a role or have some technical gaps, then steer your response towards your passion for self-improvement and professional development. Prove your commitment to learning by drawing on an example from a previous role where you bridged a knowledge gap.  We all have weaknesses but if you can convey a willingness to succeed, then you can create a positive impression from a fairly negative question. Meddbase in Value Walk

Patient Engagement And Online Medical Portals in 2020
August 27, 2020

Patient engagement in healthcare is a buzzword you probably heard lots about in the industry over the last few years and thought of as something you wanted to learn more about and invest in - one day, when you had the time and budget. With the Coronavirus Pandemic that day was thrust upon us all very suddenly, making the importance of online patient engagement a hot topic on everybody's lips, even those with no special stake in the healthcare industry at all. So what does the post-Covid emphasis on patients being involved in their own healthcare decisions mean for your business? And what can you do to improve your own practice's patient engagement and online offering? An engaged patient can make more informed decisions about their healthcare options and in turn expects care providers to engage them in the decision-making process. Many patients have been faced with a poor experience from the outset - an unexpected struggle to find the right healthcare provider compounded by finding the simple task of booking an appointment online to be a bigger hassle than they would have liked. And even once connected to a healthcare provider, after care is often doled out offline-only, meaning it's left up to the patient themselves. But the younger generation's expectations from service providers are completely digital, and recent lockdowns have forced even the most reticent of the population into taking care of every aspect of their life online, including their health. We all expect everything to be available online and for any service to be delivered in an instant with the tap of a finger, so booking a doctor’s appointment and accessing our medical records is something people are becoming more and comfortable with. There are many reasons to be named for the initial slow adaptation - worries about security risks, the lack of standardisation in the industry - but the expedited need for patient access created by Covid has led to a paradigm shift among healthcare providers who are now desperately trying to catch up with other industries. As more and more patients are offered access to online portals to book their appointments and access their medical records the mentality that patients can completely serve themselves needs to change; it’s important that the online tools we offer come with clear guidance which outline the benefits for the patient themselves. Digital tools like patient portals offer real opportunity for healthcare providers to engage with their patients beyond the appointment booking process. Offering additional services could contribute to helping create a more engaged patient and better transparency when it comes to their healthcare. Examples of complementary services include intelligent notifications to take medication, clinic finders with smart filters, the option to fill out pre-appointment questionnaires online, seamless video consultations, online test results or prescriptions, as well as giving full access to a patient's own medical history. Meddbase has worked with some of the largest healthcare providers in the world to develop just such a portal, and in collaboration with these providers our aim has been to create an optimal experience for patients and clinicians alike, throughout the entire medical journey.

Meddbase in Metro Newspaper: Bringing Staff Back Into The Office
June 23, 2020

Meddbase has spoken to Metro Newspaper giving an experts' view on the issue of bringing staff back into the office post-covid versus continuing with remote working. Read the full article at Metro.News

Progress: Bring staff back into the office or continue with remote working? The experts’ view

In the short term, some firms will have staff who cannot come back to an office space because they are vulnerable, shielding or caring for children, while others will be anxious about returning and would prefer to be at home.

Meddbase, a technology company that provides remote working software to doctors, is one company that says it wanted its own staff members to make up their minds about returning. ‘We’ve giving all our staff the choice of working from home until further notice, it’s entirely up to them. If their kids aren’t in school, we don’t expect our employees to come to the office, it’s that simple,’ says Christine Hart, Chief Service Delivery Officer.  

Meddbase in Forbes: Health-Tech’s Big Data Prognosis 
May 22, 2020

Meddbase has spoken to Forbes.com about the timely topic of wrangling Big Data within a healthcare context. Read the full article on Forbes.com

Health-Tech’s Big Data Prognosis

Data architect at Meddbase (Medical Management Systems Ltd) Matthew Braunschweig notes that conservative estimates place current global healthcare data at around 25,000 petabytes, with a compound annual growth rate of 36 percent through 2025.

“This makes the significant interest in big data for healthcare increasingly problematic. Unless everything is held in a single system, you’re left wrangling a wild herd of data which includes, but is not limited to, data construction, standardization, interoperability, ingestion and proper handling, across thousands of use cases and providers,” said Braunschweig. He contends that data of this size gives an entirely new meaning to the term big data (a term we typically use to express data that doesn’t fit into standard databases with any kind of ease). Further, Braunschweig reminds us that pharmaceutical data adds an extra layer of difficulty because it rarely ‘stands alone’ i.e. it’s essential to know and trust the precise details of a patient's new prescription, but what about their comorbidities, diet, economic status, or that recent visit to the ER? If we further track in and attempt to ingest data on patient location demographics (e.g. neighborhood grocery v. fast food, or concentration of liquor stores) then data ingestion fast becomes data indigestion. “So we can see that ingesting Health-Tech big data needs to accommodate for the fact that it is more than a single drop of quality data; there’s always a pool of data for describing a patient. Even if the big data is sourced in a perfect storm of creating, sharing and processing, the information available may not represent the whole truth. And if your database’s big data is not the whole picture, then what exactly do you have? The good news is that however jagged, giant and bitter the pill of health-tech big data may actually be, when administered properly it does have the power to change patients’ lives,” said Braunschweig. Meddbase in Forbes full quote

A word from our Managing Director
March 23, 2020

I hope you are keeping well during this unprecedented time. I would like to update you on the steps that we have taken to ensure the continuation of an uninterrupted service to our clients during this time as well as ensuring the safety of our staff.

Following government guidance, all of our staff are setup to work from home and will continue to support our customers. As a cloud-based software company with an existing home working policy in place for all staff, we are exceptionally well placed to continue with the same level of high service our clients have come to expect. We have moved all in-person meetings and training to take place via Teams and WebEx until further notice. Our Support and Service Delivery teams remain available and fully contactable in the usual way.

During this time, we are working closely with NHS Digital to provide a number of new integrations and remote working solutions. We plan on releasing these over the coming weeks and expect them to benefit all clients in the private and NHS sector. These updates and features are aimed specifically at helping administration and clinical staff work more efficiently when working from home and when using a personal device.

We understand this is an extremely demanding time for many of our customers and supporting you is our top priority so please do not hesitate to get in touch with us if there is anything we can do to help.

Best Wishes

Will Temple
Managing Director
Medical Management Systems Ltd

Learn more about Meddbase

Why video appointments aren’t a silver bullet for increasing capacity in your practice
December 2, 2019

Video appointments, also known as telemedicine, are being touted by some as a silver bullet for solving capacity issues in the health system. Increasing capacity is critical to ensuring the ongoing viability of the system as greater demands are placed on stagnating numbers of GPs

Adoption for this method of appointment is growing quickly, signalling its importance and popularity with both patients and clinicians. The number of appointments delivered by video has increased by 400% in the past five years and will no doubt keep on growing. 

It’s easy to see why video appointments have become a popular option, especially for patients. Speaking to a clinician face-to-face via an app or web browser is far more convenient than travelling to an inconvenient location (the surgery) at an inconvenient time (whatever slot is available). Rather than being at the beck and call of random appointment schedules, patients can take more control of their health. Instead of having to fit appointments around varying employment schedules and/or childcare, patients can access healthcare professionals far more easily. Plus, clinicians get an increased amount of flexibility – less commuting, while still delivering high quality care to their patients. 

What’s more, by moving patient appointments to other service channels, there are numerous ancillary benefits, such as:  

  • The spread of infections is reduced 
  • Physical infrastructure and resources are reserved for those needing it most 
  • Reduction in the number of patients that would have reverted to urgent care centres. The cost of one or two patients visiting A&E currently amounts to a whole year of GP care, meaning video appointments help stop significant value leaking out of the system. 

It’s clear that video consultations are clearly a fantastic innovation...but what if we were to look at another angle? 

A small shift in perspective leads to a whole different story. 

The truth is, an unnecessary GP appointment is unnecessary whether it's delivered in person or via video. 

And depending on which practice you speak to, somewhere between 25% and 50% of GP appointments should have been dealt with through other means. Like visiting a practice nurse or going to a pharmacy. 

In reality, video consultation are only part of the equation to unlocking the value of digital technology. The real opportunity lies in using technology to increase capacity in your practice by directing people towards different care channels, when appropriate, before the appointment is booked. 

But how does that happen? And is it really that much more effective? 

Well, yes. Because there are other variables you can include to deliver a higher level of efficiency. In addition to video, patient portals are an effective way for surgeries to evolve how they deliver care in the future. By giving patients secure access to their medical record and prescriptions, patients can feel more in control of their care. Coupled with personalised content based on their known health profile, patients become more active in care and can make smarter decisions armed with the right information. 

Companies in sectors like Financial Services are seeing in excess of 50% of their customers choosing digital-only options to manage their accounts. Although healthcare has its own unique needs, physical interaction remains a critical component of care, but we recognise that needs are changing. Just like in other sectors, we fully expect this trend towards digital self-service to impact the healthcare industry just as much as it has others. 

Having a smart triage system on your website is another way to reduce requests for appointments – sometimes by up to 40%. By asking a clearly defined set of questions and directing patients towards the most appropriate place based on their responses, resources can be diverted efficiently. To begin with, think about the common reasons a patient books an unnecessary appointment. Then consider how resources could be used more efficiently to address these issues before patients book an appointment. This is not about cutting costs and reducing the standard of care but examining how digital tools can help improve the standard of care, without driving up budgets. 

Another thing to note is the demographics you are trying to serve and how best to fit care into their needs. Which patients are more likely to adopt newer tech and which ones show more reticence? And if there are low adoption rates, it means the benefits of these new care options are not being communicated clearly or regularly enough for it to be a compelling option. 

Ultimately, it is important to recognise that telemedicine is only one part of the puzzle. Offering a wide range of tools that address patient needs before the actual appointment is booked can help alleviate resources while ensuring patients get a high standard of care. Patient portals and digital triage tools are key assets in ensuring that patients are engaged, active, and in control of their health. This ensures that patients across demographics are given accessible and personalised information while balancing practice resources and budgets. 

Medical Management Systems receives investment
March 21, 2019

Miami, Florida and London, U.K., March 20, 2019—Today, Compiler VC (CVC), an investment fund based in Miami, Florida, announced it has invested $4M in London, UK based, Medical Management Systems (MMS) an international leading provider of electronic health records (EHR), patient scheduling and revenue cycle management (RCM).

MMS and CVC have a shared vision to create health IT solutions that support clinicians and improve patient experience and outcomes. CVC’s investment will ensure continued growth and development of new products and services and the hiring of top talent.

“As the fastest growing EMR provider in the UK, we were approached by several investors”, said Managing Director and co-founder Will Temple. “In CVC, we found both an investor and a partner who invested money and time. As we expand into the public sector in the UK and move on to the NHS IT Future Framework while simultaneously growing our US presence, having an accretive investor was a priority.”

“We are trying to make London a hub of healthcare innovation and Meddbase is currently leading the way in delivering SaaS EHR to some of the largest private providers and insurers in the world,” says Adam Wolman, managing partner of CVC. “CVC invests in innovative companies that are at the top of their field, helping them to achieve their potential. MMS is a natural fit for us, and we are thrilled to support them as they continue to advance and develop world-class EHR that impact patients throughout the world by helping physicians to offer the highest level of care.”

CVC is known as “the entrepreneurs behind the entrepreneur,” and has had a successful track record of investing and building organizations. Its founders, Adam Wolman and Hossein Noshirvani, have helped private companies attain their growth objectives by tapping into a set of resources, knowledge base and network of relationships designed to help companies scale. 

“The synergies between MMS and CVC will allow us to continue investing in our people, our product and our sales to solve important healthcare challenges,” said Paul Louth, CTO and co-founder of MMS. “Our focus for the past 14 years has been on developing new, innovative ways to support the needs of our customers. Partnering with CVC will allow us to continue focusing on both current and new customers and developing more effective and efficient solutions to meet their needs.”     

Founded in 2004, MMS employs approximately 40 individuals in London and Washington D.C. .